12 Technical Support jobs

Technical Support Engineer II Location: Salt Lake City, UT The Technical Support Engineer II provides advanced technical assistance to our customers' technical support and IT staff of customers who support our suite of contact center software solutions. Our solutions utilize complex technologies and the associated issues require deep technical knowledge and excellent problem-solving skills to resolve. You will provide professional business-to-business customer service, with awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication and problem resolution, you will ensure that any reported issues as well as issues that you anticipate are resolved in an efficient and effective manner. These interactions must leave customers feeling impressed with how we handle things when they encounter issues with our products. You will work closely with other technical support engineers and with colleagues across...

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Elite Technical Support Engineer The challenge As a member of the Adobe's Customer care team, you will act as a technical resource for some of our largest customers. You will become a trusted technical advisor and make sure that customers get the most out of their investment in their Marketo Platform. This...

Job Description: We are looking for a Technical Support Architect (TSA) who will be a subject matter expert on our Flow product, and responsible for providing over-arching technical support to our Flow customers (on-prem and cloud, but mainly on-prem). The ideal candidate will work cross-functionally across Pluralsight, and directly with a customer's technical leadership team, to help realize the full potential of Flow. A successful TSA will provide issue management to customers and to internal account teams as well as provide recommendations for improving overall product, systems and processes related to the Flow product.   Who you are: You have experience in Linux system administration (installation, maintenance, and troubleshooting) and are passionate about learning and understanding Pluralsight’s evolving system architecture. You embrace accountability for ensuring customer issues are resolved in accordance with Service Level...

Job Description: The Technical Support Manager (TSM) consistently delivers  a world-class support experience by leading the Pluralsight team that drives resolution of technical issues experienced in the Pluralsight platform.  A successful TSM has strong interpersonal and professional development skills, but also has the ability to inspire a team through their own actions. The TSM works in the unique position of leading the team that bridges the pipeline between Engineering, Documentation, Product Support,  and customers. This role is responsible for all hiring, onboarding, fostering, and performance plans for members of the Technical Support team.   Who you are: You exhibit dynamic, efficient and effective communication with key stakeholders. You are an advisor to cross functional teams (Sales, Marketing, and Engineering) to assist in the resolution of technical issues. You advocate for product quality, effective triage...

Pattern is a leading eCommerce marketing, technology, and distribution company located in the Silicon Slopes tech hub in Utah, with global offices in Europe, China, Australia, the Middle East and Canada. Pattern is one of the fastest growing companies in the Inc. 500 with over $400M in 2020 revenues, and is already profitable. Some of the biggest consumer brands like Nestle, Sylvania, Kong, Panasonic, Sorel, Skullcandy, and Popsockets trust Pattern with their business. Pattern has recruited talent from top tech companies including Amazon, Apple, Google, eBay, Oracle, and Adobe. Our Software Support Engineer role is all about working at the forefront of our products with our customers, both internally and externally, to help improve their experiences. If you enjoy working across all of our products to support customers, analyze, and identify common issues to solve engineering problems, Pattern is the place for you. Come help us build a best-in-class platform for amazing growth....

This is an entry level position for someone interested in starting an IT career.  There will be ongoing opportunities for knowledge and skill acquisition. You will be expected to grow in these areas as you perform your duties.   As part of a fast growing tech company, you will be helping scale Lucid’s rapid employment growth. You will help day to day operations run smoothly for all Lucid employees and help promote & maintain one of our company’s core values of “teamwork over ego.”   We are looking for someone passionate about helping others quickly and effectively. What you do will have a significant impact on the success of the company.     Our mission is to make working visually easy and essential for everyone. And we hold true to our core values of: (1) innovation in everything we do; (2) passion & excellence in every area; (3) providing individual empowerment, initiative and ownership; and (4)...

We are Domosapiens- uniquely skilled, passionate data lovers anchored in a culture of connectivity. We are transforming the way business is managed by putting real-time data into the hands of every decision-maker across organizations. Diversity is valued here because homogenized teams create echo chambers; and nobody benefits from that. The insight garnered from diverse backgrounds, perspectives, and lived experiences results in pioneering innovations across the organization and better experiences for our customers. The more diverse our talent, the more impactful the Domosphere becomes.  Position Summary Domo’s Technical Support Team is at the heart and primary contact for our customer’s inquiries regarding the use and support of Domo’s platform. Team members within the Support Team are valued and respected as they are equipped with the knowledge to assist not only our global customer base, but other internal team members. The...