NICE Systems, Inc.

  • Salt Lake City, UT, USA
Jul 15, 2021
NICE Systems, Inc. Salt Lake City, UT, USA
Ecosystem Partners Manager Location: Salt Lake City, UT The Ecosystem Partner Manager will be a contributing member of the team that is responsible for the overall strategy and development of DEVone - NICE CXone'sTechnology Partner program. The DEVone Program helps partners build, extend and complement the CXone platform - the Contact Center as a Service (CCaaS) market leader. Reporting to the Director of Strategic Business Development, this role executes on the strategy of the program to enable partner recruiting & onboarding while making sure that NICE can offer a richer portfolio to its customers. This individual will collaborate with Product Management, Sales leadership and other cross-functional teams to understand product portfolio gaps, customer needs and help recruit partners aligned with strategic Go-To-Market objectives. This role will establish relationships with other internal organizations to continue to enhance the Technology Partner program and streamline the...
Jul 15, 2021
NICE Systems, Inc. Salt Lake City, UT, USA
Senior Full Stack Software Engineer This person must sit in Richardson, TX There is NO form of sponsorship for this role Nice Systems is currently seeking a dynamic individual with high energy and drive to join Work Force Management (WFM) software development team as a Senior Full Stack Software Engineer. This engineer will be responsible for design, development, testing and implementation on the server-side component as well as front-end side component. Responsibilities Design and develop quality, proficient and well documented technical solutions that satisfy business requirements and meets corporate architectural standards Develop solid unit, integration and automation tests according to organizational standards Contribute to and drive technological and architectural decisions Assist in troubleshooting and maintenance of existing software applications; identify and implement additional improvements when warranted; work with external stakeholders as needed...
Jul 14, 2021
NICE Systems, Inc. Salt Lake City, UT, USA
The rubber hits the road when someone picks up the phone to talk to a company. It happens over 250 million times a day. With over 60 percent of people dumping brands because of bad customer service, that phone call can make or break a business. Enter NICE Mattersight - the only company that uses personality analysis and big data analytics to improve every customer call, increase customer satisfaction and lower costs for Fortune 500 enterprises. Our patented technology mines a private database of over 1 billion customer service calls to quickly pair customers with call center agents they will naturally, effortlessly click with. Awkward and annoying becomes satisfying and enjoyable. Frustrated becomes enthusiastic. NICE Mattersight helps companies make positive conversations with their customers the rule, not the exception, by fostering emotional connections that turn complainers into fans. Who you are: NICE Mattersight is seeking a Software Developer to join our...
Jul 14, 2021
NICE Systems, Inc. Salt Lake City, UT, USA
The rubber hits the road when someone picks up the phone to talk to a company. It happens over 250 million times a day. With over 60 percent of people dumping brands because of bad customer service, that phone call can make or break a business. Enter NICE Mattersight - the only company that uses personality analysis and big data analytics to improve every customer call, increase customer satisfaction and lower costs for Fortune 500 enterprises. Our patented technology mines a private database of over 1 billion customer service calls to quickly pair customers with call center agents they will naturally, effortlessly click with. Awkward and annoying becomes satisfying and enjoyable. Frustrated becomes enthusiastic. NICE Mattersight helps companies make positive conversations with their customers the rule, not the exception, by fostering emotional connections that turn complainers into fans. Who you are: NICE Mattersight is seeking a Software Developer to join our...
Jul 14, 2021
NICE Systems, Inc. Salt Lake City, UT, USA
Software Engineer This person must sit in Richardson, TX Nice Systems is currently seeking a dynamic individual with high energy and drive to join Work Force Management (WFM) software development team as A Senior Software Engineer. This engineer will primarily focus on the development of server- side component design, development, testing and implementation. Experience with client side development is a plus. Responsibilities Design and develop quality, proficient and well documented technical solutions that satisfy business requirements and meets corporate architectural standards Develop solid unit, integration and automation tests according to organizational standards Assist in troubleshooting and maintenance of existing software applications; identify and implement additional improvements when warranted; work with external stakeholders as needed Develop technical models / design for assigned components Contribute to and drive technological and architectural...
Jul 12, 2021
NICE Systems, Inc. Salt Lake City, UT, USA
Systems Architect Location: Remote, US The Systems Architect is responsible for the design and implementation of high availability system deployments to support the product and network growth of the company. The Systems Architect must be able to gain a complete understanding of the business requirements, translate them into effective, testable, high availability designs and effectively deploy them to a production ready status. Duties will also include researching alternative design approaches when needed and conducting audits on a regular basis to ensure adherence to guidelines and processes. As a Systems Architect, a Typical Day Might Include the Following: Acts as an internal consultant role across the enterprise providing architectural perspective and vision, in addition to deep analysis and problem-solving where needed. Identifies important potential technologies and approaches to address current and future needs within the enterprise, and evaluate their...
Jul 11, 2021
NICE Systems, Inc. Salt Lake City, UT, USA
Primary Purpose The Sr. Release Manager is a key member of the Release Management team at NICE inContact. This is a senior position that fills the pivotal role of driving and coordinating all software release activities to bring the company's industry-leading, customer interaction management platform to market. Financial Responsibility The Sr. Release Manager is responsible for coordinating, driving, and delivering multiple simultaneous major, minor and hotfix releases to the inContact platform while enforcing release framework and governance. These leaders are responsible for ensuring Evidence of Releasability requirements are met with all company software releases. Having a deep understanding and ability to manage all change activities from planning to deployment will be keys to success. The Sr. Release Manager will partner closely with Scrum Masters, Product Owners, engineering teams, internal stakeholders and technology partners to continually improve software...
Jul 11, 2021
NICE Systems, Inc. Salt Lake City, UT, USA
Sr. Software Engineer in Test Location: Salt Lake City, UT The Senior Software Engineer in Test is responsible for evaluating the overall quality of NICE inContact products by developing test automation scripts and frameworks. As an integral contributor to our Agile development teams, the Sr. SET designs and executes automated test cases to ensure the highest level of quality and timely deliveries to the NICE inContact platform. Throughout the project lifecycle this individual will develop new feature automation and enhance existing automated regression suites and the frameworks that use them. This is a senior position that will lead the automation efforts of a Scrum team, mentor other team members, and engage more thoroughly in frameworks, solutions and tool selection. As a Sr. Software Engineer in Test, a Typical Day Might Include the Following: Be passionate about quality and driven to accomplish the company's goals. Develop and execute a complete test automation...
Jul 11, 2021
NICE Systems, Inc. Salt Lake City, UT, USA
Application Operations Engineer II Location: Salt Lake City, UT The Application Operations Engineer II works as an operational resource for a specific software application or suite of applications. This includes providing mid-level and escalation support for other groups and working to resolve production issues in conjunction with development, operational, and architectural resources Financial Responsibilities: Properly record and track projects for capitalization Reduce liability to the company by: Ensure operational best practices are executed Ensure accuracy of data and reporting Major Functions/Responsibilities: Provide material support for production issues which cannot be resolved by lower level support resources. Communicate solutions effectively to technical and non-technical peers and customers to improve capabilities of lower level support resources. Works on one or more base work initiatives. May participate in planning short term efforts....
Jul 11, 2021
NICE Systems, Inc. Salt Lake City, UT, USA
QA Engineer II Location: Salt Lake City, UT The QA Engineer II is responsible for evaluating the overall quality of our products by developing test plans and scripts to validate product functionality and performance. As an integral contributor to our Agile development teams, the QA Engineer II designs and executes both manual and automated test cases to ensure the highest level of quality and timely deliveries to the NICE inContact platform. Throughout the project lifecycle this individual will clearly outline the current state of the product and project by communicating any and all risks to the team. As a QA Engineer II, a Typical Day Might Include the Following: Be passionate about quality and driven to accomplish the company's goals. Develop and execute a complete test strategy for assigned products and features including verification of functional, performance, security and scalability requirements Design, extend, optimize and execute test plans and test cases based...
Jul 11, 2021
NICE Systems, Inc. Salt Lake City, UT, USA
Enterprise Account Developer Team Lead Location: Salt Lake City, UT The NICE inContact Enterprise Sales Development Team Lead is responsible for A) Generating new business opportunities B) Assisting the Sales Development Managers with administrative responsibilities and C) Acting as a mentor for the Sales Development Team. Enterprise Sales Development Team Lead will be responsible for maintaining reports, assigning leads, maintaining data hygiene in Salesforce.com, and assisting Team members with issues related to their job functions as well as their professional development. As an Enterprise Account Developer Team Lead, a Typical Day Might Include the Following: Generate new business opportunities through lead follow-up and prospecting of potential customers. Meet or exceed 25% of standard Sales Development quota as defined by management. Maintain comprehensive knowledge of current and future NICE inContact products and services offered. Act as mentor for Sales...
Jul 11, 2021
NICE Systems, Inc. Salt Lake City, UT, USA
Enterprise Account Developer Positions Location: Salt Lake City, UT The NICE inContact Enterprise Account Developer is responsible for generating new business opportunities and getting in touch with key stakeholders to set up discovery calls for our enterprise sales team. Enterprise Account Developers utilize professional sales skills to investigate prospective clients' company structure, industry positioning, and any other relevant information. This information is used to penetrate the company by setting up a discovery call between the regional District Sales Manager (DSM) and the prospect with the intent of discovering a sales opportunity. They will hold a quota for the number of opportunities generated within their assigned territory and for the number of discovery calls set up within a given month. They will be assigned a mentor when they begin and once they have attained tenure in their position will be responsible for acting as a mentor for the new Enterprise Account...
Jul 11, 2021
NICE Systems, Inc. Salt Lake City, UT, USA
Enterprise Account Developer Location: Salt Lake City, UT The NICE CXone Enterprise Account Developer is responsible for generating new business opportunities and getting in touch with key stakeholders to set up discovery calls for our enterprise sales team. Enterprise Account Developers utilize professional sales skills to investigate prospective clients' company structure, industry positioning, and any other relevant information. This information is used to penetrate the company by setting up a discovery call between the regional District Sales Manager (DSM) and the prospect with the intent of discovering a sales opportunity. They will hold a quota for the number of opportunities generated within their assigned territory and for the number of discovery calls set up within a given month. They will be assigned a mentor when they begin and once they have attained tenure in their position will be responsible for acting as a mentor for the new Enterprise Account Developers. As an...
Jul 11, 2021
NICE Systems, Inc. Salt Lake City, UT, USA
Enterprise Account Developer Location: Salt Lake City, UT The NICE CXone Enterprise Account Developer is responsible for generating new business opportunities and getting in touch with key stakeholders to set up discovery calls for our enterprise sales team. Enterprise Account Developers utilize professional sales skills to investigate prospective clients' company structure, industry positioning, and any other relevant information. This information is used to penetrate the company by setting up a discovery call between the regional District Sales Manager (DSM) and the prospect with the intent of discovering a sales opportunity. They will hold a quota for the number of opportunities generated within their assigned territory and for the number of discovery calls set up within a given month. They will be assigned a mentor when they begin and once they have attained tenure in their position will be responsible for acting as a mentor for the new Enterprise Account Developers. As an...
Jul 11, 2021
NICE Systems, Inc. Salt Lake City, UT, USA
Software Engineer in Test II Location: Salt Lake City, UT The Software Engineer in Test II is responsible for evaluating the overall quality of NICE inContact products by developing test automation scripts and frameworks. As an integral contributor to our Agile development teams, the SET II designs and executes automated test cases to ensure the highest level of quality and timely deliveries to the NICE inContact platform. Throughout the project lifecycle this individual will develop new feature automation and enhance existing automated regression suites and the frameworks that use them. As a Software Engineer in Test II, a Typical Day Might Include the Following: Be passionate about quality and driven to accomplish the company's goals. Develop and execute a complete test automation strategy for assigned products and features including functional, security, scalability and load testing requirements. Design, extend, optimize and execute maintainable test automation based...
Jul 11, 2021
NICE Systems, Inc. Salt Lake City, UT, USA
Enterprise Account Developer Location: Salt Lake City, UT The NICE CXone Enterprise Account Developer is responsible for generating new business opportunities and getting in touch with key stakeholders to set up discovery calls for our enterprise sales team. Enterprise Account Developers utilize professional sales skills to investigate prospective clients' company structure, industry positioning, and any other relevant information. This information is used to penetrate the company by setting up a discovery call between the regional District Sales Manager (DSM) and the prospect with the intent of discovering a sales opportunity. They will hold a quota for the number of opportunities generated within their assigned territory and for the number of discovery calls set up within a given month. They will be assigned a mentor when they begin and once they have attained tenure in their position will be responsible for acting as a mentor for the new Enterprise Account Developers. As an...
Jul 10, 2021
NICE Systems, Inc. Salt Lake City, UT, USA
Software Engineer II Location: Salt Lake City, UT The Software Engineer II designs, develops, tests and maintains the NICE inContact software platform. Key responsibilities include all tiers of the NICE inContact technology, including (but not limited to) design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. The Software Engineer II also may mentor junior staff members. As a Software Engineer II, a Typical Day Might Include the Following: Work as a member of an agile team to enhance and improve software written in one or more of the following languages: C#, JavaScript, React, Node.js, MongoDB Design and present projects to improve current process and overall platform. Code and test projects. Create automation to ensure quality. Deliver high...
Jul 02, 2021
NICE Systems, Inc. Salt Lake City, UT, USA
Senior Software Engineer (AWS) Location: Salt Lake City, UT The Sr. Software Engineer designs, develops, tests and maintains the NICE inContact software platform. Key responsibilities include the design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. The Sr. Software Engineer will also mentor junior staff members and may be asked to propose cross disciplinary architectural solutions to difficult problems. Travel to other corporate sites may also be required. As a Senior Software Engineer, a Typical Day Might Include the Following: Work as a member of an agile team to enhance and improve software written in one or more of the following languages: C#, Java, Javascript, Scala, Python Deliver high quality, sustainable, maintainable code. Create unit...
Jul 02, 2021
NICE Systems, Inc. Salt Lake City, UT, USA
Technical Support Engineer II Location: Salt Lake City, UT The Technical Support Engineer II provides advanced technical assistance to our customers' technical support and IT staff of customers who support our suite of contact center software solutions. Our solutions utilize complex technologies and the associated issues require deep technical knowledge and excellent problem-solving skills to resolve. You will provide professional business-to-business customer service, with awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication and problem resolution, you will ensure that any reported issues as well as issues that you anticipate are resolved in an efficient and effective manner. These interactions must leave customers feeling impressed with how we handle things when they encounter issues with our products. You will work closely with other technical support engineers and with colleagues across...
Jul 02, 2021
NICE Systems, Inc. Salt Lake City, UT, USA
Software Engineer II (AWS, C#) Location: Salt Lake City, UT The Software Engineer II designs, develops, tests and maintains the NICE inContact software platform. Key responsibilities include all tiers of the NICE inContact technology, including (but not limited to) design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. The Software Engineer II also may mentor junior staff members. The ESC team's primary mission is to move our current-generation ACD (Automatic Call Distributor) forward into what has been known as our v.Next vision, the future platform of this core system to our business. Key goals include scaling to large enterprise needs and enhancing the platform to enable further innovation. We will evolve from a cluster-based infrastructure, towards a...