Goldman Sachs & Co.
Salt Lake City, UT, USA
MORE ABOUT THIS JOB
Associate with Goldman Sachs Services LLC in Salt Lake City,UT.
RESPONSIBILITIES AND QUALIFICATIONS
Duties: Associate with Goldman Sachs Services LLC in Salt Lake City,UT. Associate in the Enterprise Technology Operations (ETO) business unit,providing specialist production support for the ETO engineering products for the firm. Work as a specialist in AppBank Operations to provide production support for ETO Engineering products used across the firm like Fabric (Monitoring),Pulse (Metrics),Big Data Logging Service (Logging) etc. Handle alert escalations from Level 1 support and resolve them,including escalating to developers or external vendors or engaging the appropriate infrastructure teams in case of an infrastructure issue. Provide technical support to users on Production connectivity issues or Configuration changes,raised as user support tickets or escalated via the escalation hotline. Work actively with team members to analyze and resolve application...