TTEC

  • Salt Lake City, UT, USA
May 21, 2022
Full time
TTEC Salt Lake City, UT, United States
At Avtex, a TTEC Digital Company, we're all about the Human Experience. Elevated. As an Application Support Engineer working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. As part of the Pre-Sales Organization, the Overlay Solutions Architect is expected to engage in both new account pursuits and inside sales, providing highly technical and consultative sales support, delivering engaging presentations and demos, establishing competitive positioning, and influencing sales strategy in opportunities. As an Overlay, this role will additionally perform tasks that typically belong to an Account Executive, such as delivering presentations on Avtex/TTEC/Genesys, assist the AE with business reviews, and interface with vendors for quoting and discounting. During a Typical Day, You'll Present Avtex and Genesys company and product overviews to prospective and...
May 19, 2022
Full time
TTEC Salt Lake City, UT, United States
VoiceFoundry, a TTEC Digital LLC company, is seeking an AWS Software Engineer to join our team.  This is a remote role based in the US.    Why choose VoiceFoundry to enhance and broaden your career?  We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities as you are.  Whether you're the Engineer, Architect, Project Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!  What you'll be doing: As the backbone of our delivery teams, Senior AWS Developers build and deploy VoiceFoundry's designed solution for our clients.  Senior AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are...
May 18, 2022
Full time
TTEC Salt Lake City, UT, United States
TTEC is seeking a Conversational AI Engineer to join our Digital Transformation team. As part of our Digital Transformation Professional Services team, you will work on technical design, development and implementation of conversational applications including AI/Conversational BOTs for enterprise clients. The ideal candidate will be able to bring both business and technical perspective to projects and “connect the dots” for clients when delivering messaging solutions.   This is a telecommuting opportunity with limited travel requirements post-covid. What you'll be doing: Provide technical consulting to enterprise clients Develop, Test and Implement AI/Conversational BOTs Participate in design and requirement gathering sessions Participate in BOT Analysis and Tuning processes Assist in the design and creation of compelling proposals and develop demos Work on production support issues Develop multi-channel product integrations to deliver on customer needs/requirements....
May 18, 2022
Full time
TTEC Salt Lake City, UT, United States
At Avtex, a TTEC Digital Company, we're all about the Human Experience. Elevated. As a Dynamics 365 Application Engineer working remotely you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. The Dynamics 365 Application Engineer will work to ensure that the corporate Dynamics environments are as clean, efficient and user friendly as possible.  They will specifically partner with the Dynamics platform owner to identify the best and most sustainable methods of supporting business process goals with technology.  The position will be responsible for balancing enablement requests, platform upgrades, solution development, and platform integrations related to the projects and initiatives assigned to them. During a Typical Day, You'll Deep technical knowledge of the corporate Dynamics environments and all ancillary systems that interact with Dynamics (Dataverse, Power Apps,...
May 18, 2022
Full time
TTEC Salt Lake City, UT, United States
About TTEC  We help global brands provide a great experience for their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.    What You'll be Doing  We are building an Innovation Accelerator, which will focus on developing innovative solutions to top-of-mind challenges across multiple Horizons of innovation.  Our vision is to purposefully design and build the future of TTEC and to consequently co-create the future of Client Experience as a Service (CXaaS) with and for our clients.   We are looking for a UI / UX Designer to be a dedicated member of our cross-functional Innovation Accelerator team, leading end-to-end experience and product design both for internal applications and external, client-facing engagements.  This team member will be customer and design thinking obsessed, passionate...
May 18, 2022
Full time
TTEC Salt Lake City, UT, United States
Senior Full-Stack Innovation Engineer, TTEC  About the TTEC Strategic Technology and Innovation Accelerator WHO ARE WE LOOKING FOR? TTEC is a leading CX technology and services company. From our flagship TTEC Engage offerings to leading digital practices in AI (Artificial Intelligence), machine learning, data science and process integration, our teams at TTEC exist to revolutionize the future of customer experience at the intersection of technology and business process. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate, and serve consumers more directly and personally.  Our teams are innovative, diverse, multidisciplinary, and collaborative, taking CX innovations into the future and driving customer delight. TTEC's Strategic Technology and Innovation Accelerator (STIA) is passionate about unleashing the power of technology, innovation, and talent to deliver...
May 18, 2022
Full time
TTEC Salt Lake City, UT, United States
TTEC is seeking a Salesforce Developer to join our TTEC Digital team. This role is a telecommuting opportunity with travel requirements up to 25% nationwide.  Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!  What you'll be doing: The Salesforce Developer is intended to drive the Technical side of the integrated solutions provided to our clients.  The Developer must be passionate about solving business challenges and determining solutions. This position will analyze, design, develop, configure, integrate and launch new solutions and changes to existing solutions. This role will work heavily with Management, Operations,...
May 18, 2022
Full time
TTEC Salt Lake City, UT, United States
Come join us at TTEC Digital as a Full Stack Software Engineer on the Custom Development team!  As a Software Engineer you will build innovative solutions to meet the contact center needs of our customers. You will work to integrate Cisco's cutting edge multi-channel software products with customer CRM solutions and back end systems.  You will work with team members on day-to-day development activities including participation in design creation and review, code reviews, unit and system testing and implementation. What you'll be doing: Participate in full life cycle of a client implementation from design to deployment including requirements, design, build, configuration, testing, and support. You will be involved in every phase of a project and will own your components from end to end. Collaborate with project team members to provide input to design specifications Develop Software according to the design specification agreed upon What skills you will bring:...
May 18, 2022
Full time
TTEC Salt Lake City, UT, United States
TTEC's Insights Platform is a cloud-based customer data platform that provides brands with a 360° view of their customers' needs, behaviors, and preferences with the insights they need to deliver a great customer experience. The Senior Data Engineer will be responsible for development, implementation and delivery for new and ongoing client implementations of the Insights Platform. This will require an ongoing partnership with internal teams, such as business consulting, analytics, data science, and technology. Check out our website below to learn more about what we do and how we help our clients: https://www.ttec.com/ttec-digital Primary Responsibilities Manage and manipulate multiple large data sets, including:  defining populations and variables, performing calculations and summarizations, and creating solutions to address client business questions  Prepare complex analytic deliverables, combining multiple programming outputs to create cohesive reports Acquire a strong...
May 18, 2022
Full time
TTEC Salt Lake City, UT, United States
TTEC Digital is hiring a Director, Sales Operations - Business Intelligence reporting directly into the VP of TTEC Digital Sales Operations and will partner with senior leaders to support the overall success and growth of TTEC Digital.   What you will be doing In this role you will be responsible for unifying and coordinating CRM processes across TTEC Digital practices in support of TTEC Digital sales opportunities. You will have the opportunity to foster a high performing, continuously improving team and will serve as a key leader in the design of the operational platform to best support the future growth of TTEC Digital's pricing operations.   In this role you will provide day-to-day work direction and leadership to a small team of direct reports. In addition, you will assume human-resources related responsibilities for the team, including but not limited to conducting 1:1 meetings, performance reviews, making compensation recommendations, and making staffing decisions in...
May 18, 2022
Full time
TTEC Salt Lake City, UT, United States
Federal Sales Executive TTEC, the customer experience (CX) organization that powers the world's greatest brands, is hiring a VP, Sales Executive covering the Federal Market to join the mission of transforming customer experience and bringing humanity to business. This position will be selling our comprehensive portfolio of best in class solutions to drive digital transformation within customer experience, the portfolio is known as Humanify Technology Platforms. The Sales Executive will be going to market with a best of breed integrated omnichannel tech stack in the cloud. The offer goes beyond just omni technology, we take our customer engagement strategy to the next level incorporating technology and services including consulting, big data analytics, virtual agents, AI and Intelligent Automation. This position acquires new customers and drives revenue through directly creating demand, channel engagement (AWS, Google, Microsoft, Pega Systems, Automation Anywhere, LivePerson,...
May 18, 2022
Full time
TTEC Salt Lake City, UT, United States
The Senior Client Success Manager (Sr. CSM) partners with an assigned portfolio of high-value clients to create and maintain healthy, strategic business relationships.  Senior CSMs are consultative account managers that demonstrate CX expertise, orchestrate and ensure adoption of the right CX products, services and strategies to help clients realize their outcome goals. The Senior CSM is the client's advocate throughout the client lifecycle. Works closely with their clients to identify business opportunities/challenges and propose relevant Avtex solutions. Builds strong business relationship with their clients gaining insight into their industry, business, and operations and serves as a trusted advisor. Manages client escalations, shares key insights with clients on trends in the market, presents opportunities to introduce new technology and services to meet the client's continuous business needs. Responsibilities Develops and maintains strong relationships with assigned...
May 18, 2022
Full time
TTEC Salt Lake City, UT, United States
At Avtex, a TTEC Digital Company, we're all about the Human Experience. Elevated. As a Vice President of Sale Leadership working remotely you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing The VP of Sales Leadership is responsible for generating business revenue by meeting sales targets and strategic initiative goals for the Region and developing sales strategies and account plans targeted to drive profitability, growth and account penetration. This position develops Account Executives (AE) to strategically sell the integrated suite of Avtex products and offerings.  In addition, the Regional Sales Director assumes a leadership role in the sales process, both as a resource for the team and to assist in closing higher level opportunities in collaboration with the VP of Sales. During a Typical Day, You'll Drives sales activity to achieve...
May 18, 2022
Full time
TTEC Salt Lake City, UT, United States
Vice President, Sales Executive - TTEC Digital (Remote) At TTEC, we're all about the Human Experience. Elevated. As a Vice President - Digital Sales Executive working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Looking to make an impact on a global organization as a digital sales trusted advisor? Ready to develop and maximize a sale with the right combination of strategy, technology, and packaged solutions? You'll sell our best-in-class integrated omnichannel tech stack to promote digital transformation within the customer experience and position our customer engagement strategy beyond just omni channel technology. You'll achieve success through partnering with internal subject matter experts and incorporating next level technology and services into your conversations including consulting, big data analytics, virtual...
May 18, 2022
Full time
TTEC Salt Lake City, UT, United States
Vice President, Sales Executive - AWS (Remote) VoiceFoundry, a TTEC Digital Company, is hiring a Customer Experience Sales Executive in a remote role in the US.  What you'll be doing VoiceFoundry's key technology partner in the CX space is AWS. We work with their amazing Cognitive CX suite of technology including Amazon Connect, Lex, Polly, Transcribe, Comprehend, Personalize, Pinpoint and Lambda. This role works closely with the AWS sales and professional services teams driving new logo business from opportunity to closure. You'll be front and center in terms of helping our clients understand the impact that implementing Amazon's suite of services can have on their customer's experience. The VoiceFoundry team has deep specialization in contact center, CRM and customer experience solutions, you'll have a similar background. You will be responsible for: Manage and execute a high-quality pipeline and growth across multiple channels Managing multiple sales opportunities...
May 18, 2022
Full time
TTEC Salt Lake City, UT, United States
Vice President, Sales Executive - Tech & High Growth At TTEC, we're all about the Human Experience. Elevated. As a Vice President, Sales Executive, Tech & High Growth working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Looking to make an impact on a global organization as a sales trusted advisor? Ready to develop and maximize a sale with the right combination of strategy, technology, and packaged solutions? You'll sell our business-to-business services to provide operational and technological excellence and position our customer engagement strategy beyond just outsourced services in providing amazing customer experiences. You'll achieve success through partnering with internal subject matter experts and incorporating next level services into your conversations including consulting, big data analytics, virtual...
May 16, 2022
Full time
TTEC Salt Lake City, UT, United States
TTEC Digital is hiring an experienced Solutions/Pre-Sales Engineer to join our talented presales team.  This is a US based, telecommute role. Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! We currently have a need to hire an experienced Workforce Optimization (WFO) Sales Engineer to help develop leads and build partner relationships in support of our business development efforts.  Your knowledge and experience in Workforce Optimization solutions (Workforce Management, Call Recording, Quality Management, Speech Analytics, Desktop Process Analytics, Fraud, etc.) space will be the key for success.   We offer a highly...
May 16, 2022
Full time
TTEC Salt Lake City, UT, United States
At TTEC Digital we are hiring an experienced Principal Solutions (Presales) Engineer to help develop leads and build partner relationships in support of our business development efforts.  Your knowledge and experience in the entire Salesforce product stack will be the key for success , with deep experience in Service Cloud, Sales Cloud, Marketing Cloud and Healthc Cloud as a priority.  We offer a highly competitive compensation package that includes a base salary and quarterly upside earning potential.  What you'll be doing: Develop Leads and Partner Relationships:  Develop and maintain relationships with TTEC Sellers, and the Salesforce channel. Leverage relationships and sales track record to develop account strategies with TTEC account executives and fostering relationships with the Salesforce channel. Participate in initial data gathering and lead qualification with the prospective Client Develop Business / Technical Needs: Participate in client requirements...
May 15, 2022
Full time
TTEC Salt Lake City, UT, United States
At TTEC Digital, we are a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. We deliver outcome-based customer engagement solutions, designing and building human-centric, tech-enabled, insight-driven customer experience solutions for clients. TTEC blends strategic consulting and cloud-based technology platforms to design and build innovative customer experiences, all powered by insights. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.  We currently have a need to hire an experienced Principal Presales Solutions Engineer to help develop leads and build partner relationships in support of our business development efforts.   Your knowledge and experience in the Cloud contact center, intelligent automation,...
May 03, 2021
TTEC Salt Lake City, UT, USA
VoiceFoundry,a TTEC Digital LLC company,is seeking an AWS Software Engineer to join our team. This is a remote role based in the US. Why choose VoiceFoundry to enhance and broaden your career? We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities as you are. Whether you're the Engineer,Architect,Project Manager,Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! **What you'll be doing:** As the backbone of our delivery teams,Senior AWS Developers build and deploy VoiceFoundry's designed solution for our clients. Senior AWS Developers will work to refine the process of delivering projects by building internal tools,suggesting new methods of designing and building a system,and providing feedback to their team leads on issues they are experiencing. **What...