Command Center Analyst- Contractor

  • Ancestry
  • Aug 30, 2021

Job Description

About Ancestry:
When you join Ancestry, you join a human-centered company where every person’s story is important. We believe that by discovering the struggles and triumphs of our past, we can foster deeper bonds and more meaningful connections among families and communities. Our talented team of scientists, engineers, genealogists, historians, and storytellers is dedicated to empowering customers around the world from all backgrounds on their journeys of personal discovery.

With more than 27+ billion digitized global historical records, 100 million family trees, and 18 million people in our growing AncestryDNA database, Ancestry helps customers discover their family story and gain a new level of understanding about their lives. Passionate about dedicating your work to enriching people’s lives? You belong at Ancestry.

Ancestry is searching for a talented Network Operations Center Analyst to work on a small, high-end team in our Lehi, UT office. You will be responsible for complex problem resolution, creating and improving procedures and facilitating communication. Your role is critical to the success of Ancestry and as such requires both depth and breadth in most of the technologies leveraged in a complex data center environment to support multi-tiered applications. To be successful you will need an understanding of Linux server administration, Amazon Web Services, scripting/automation, and services running on virtualized and containerized platforms. 

What You'll Do:

  • Provide support of a large number of Linux systems, databases, and network troubleshooting, and providing various technical solutions
  • Research, proof, and author technical documentation that is beneficial to Ancestry
  • Manage, track, report on Incident cases via our automation tools and ticket tracking system
  • Participate in team meetings and team projects as assigned
  • Assist in managing open communication bridges with oncall rotational support groups and executives during outage events or as deemed necessary
  • Ability to cover other shifts as needed (ie: weekends and holidays)

  • Who You Are:

  • 2+ years’ experience in a continual, high-availability production environment
  • 2+ years Linux System Administration in a complex data center environment
  • Experience with monitoring, metrics collection, and reporting
  • Familiarity in deploying Application Server ( .NET, IIS, Java or containers in multi-tier architecture)
  • In depth understanding of TCP/IP LAN/WAN networking technologies and troubleshooting techniques, virtualization technologies
  • Experience with relational and NoSQL database technologies (MSSQL, MySQL, Cassandra and CouchDB, etc)
  • Experience with hardware or software-based firewalls, load balancers, intrusion detection systems and proxy servers
  • A background in scripting and automation, Good knowledge of scripting languages (ie Perl, Python or PHP)  
  • Knowledge of salt, chef, puppet
  • Ability to work with minimal supervision, making decisions based upon priorities, schedules, and an understanding of business initiatives
  • Critical attention to detail, thoroughness, and documentation
  • Relevant technical knowledge of an Enterprise Cloud environment
  • Working knowledge of Network and Systems operations, service-desk software, monitoring and automation
  • Experience with technology implementations and upgrades, particularly support transition to Operations
  • Excellent customer service and interpersonal skills and experience training staff accordingly.
  • Demonstrated logical thought processes, must have the ability to quickly learn new technologies, systems, concepts and procedures, and ability to utilize reports and data to improve operational results.
  • Ability to make quick operational decisions and sustain productivity among competing projects and schedules.
  • A solid understanding of the components required to provide high-availability application and networking environment is required. The role requires talented people with a strong work ethic

  • Additional Information:
    Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.

    All job offers are contingent on a background check screen that complies with applicable law.  For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.  

    Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.