When you join Ancestry, you join a human-centered company where every person’s story is important. We believe that by discovering the struggles and triumphs of our past, we can foster deeper bonds and more meaningful connections among families and communities. Our talented team of scientists, engineers, genealogists, historians, and storytellers is dedicated to empowering customers around the world from all backgrounds on their journeys of personal discovery.
With more than 27+ billion digitized global historical records, 100 million family trees, and 18 million people in our growing AncestryDNA database, Ancestry helps customers discover their family story and gain a new level of understanding about their lives. Passionate about dedicating your work to enriching people’s lives? You belong at Ancestry.Ancestry is looking for a Sales Setter to join our ProGenealogists team. This is a full-time, hourly Sales oriented position. Sales Setters provides support for the sales staff at AncestryProGenealogists office in the Salt Lake City. The ideal candidate is highly concerned about customer experience and is consistent and reliable, with an amazing attention to detail. The hours for this position will be between 8:00am and 5:00 pm, Monday through Friday.
Who You Are
Demonstrate phone and customer service skills.Have exceptional interpersonal skills, both on the phone and with in-person visitors.Have advanced working knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint) with an ability/willingness to learn new softwareHave a customer-oriented focus with a true desire to be of serviceAbility to be flexible. Self-motivated, and able to work independently. Demonstrate absolute discretion, and an ability to maintain all company, departmental and other proprietary and sensitive information as confidential.Demonstrate excellent communication skills; both verbal and written.Demonstrate a high degree of initiative and drive, sound judgment. Work productively in a fast-paced, team-oriented environmentBe willing to work overtime on occasion.Supports and enhances ProGenealogists’ vision and value
What You'll Do
Providing follow up calls to online leadsAnswering incoming calls and preparing them to speak with the sales staffDirecting callers to appropriate internal Ancestry resourcesSetting up future appointments for the sales staff
Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.
All job offers are contingent on a background check screen that complies with applicable law. For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.
Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.