When you join Ancestry, you join a human-centered company where every person’s story is important. We believe that by discovering the struggles and triumphs of our past, we can foster deeper bonds and more meaningful connections among families and communities. Our talented team of scientists, engineers, genealogists, historians, and storytellers is dedicated to empowering customers around the world from all backgrounds on their journeys of personal discovery.
With more than 27+ billion digitized global historical records, 100 million family trees, and 18 million people in our growing AncestryDNA database, Ancestry helps customers discover their family story and gain a new level of understanding about their lives. Passionate about dedicating your work to enriching people’s lives? You belong at Ancestry.Ancestry is searching for Network Operations Center Analyst to work on a small, high-end team in our Lehi, UT office. You will manage complex problem resolution, creating and improving procedures and facilitating communication. Your role is important to the success of Ancestry and requires both depth and scope in most of the technologies used in our data center environment to support multi-tiered applications. You will need an understanding of Linux server administration, Amazon Web Services, scripting/automation, and services running on virtualized and containerized platforms.
What You'll Do:
You will provide support of many Linux systems, databases, and network troubleshooting, and providing several technical solutionsYou will research, proof, and author technical documentation that is beneficial to AncestryYou will report on Incident cases by our automation tools and ticket tracking systemYou will participate in team meetings and team projects as assignedYou will help manage communication bridges with on-call rotational support groups and executives during outage eventsYou will cover other shifts as needed (i.e.: weekends and holidays)
Who You Are:
2+ years' experience in a high-availability production environment2+ years Linux System AdministrationYou have familiarity in deploying Application Server ( .NET, IIS, Java or containers in multi-tier architecture)You have in-depth understanding of TCP/IP LAN/WAN networking technologies and troubleshooting techniques, virtualization technologiesYou have experience with relational and NoSQL database technologies (MSSQL, MySQL, Cassandra and CouchDB, etc)You have experience with hardware or software-based firewalls, load balancers, intrusion detection systems and proxy serversYou have a background in scripting and automation, Good knowledge of scripting languages (i.e. Perl, Python or PHP)You have knowledge of salt, chef, puppet, and technical knowledge of an Enterprise Cloud environmentYou have a working knowledge of Network and Systems operations, service-desk software, monitoring and automationYou have excellent customer service, connecting with others, and experience training staff accordingly
Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.
All job offers are contingent on a background check screen that complies with applicable law. For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.
Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.