Research Manager

  • Ancestry
  • Oct 07, 2021

Job Description

About Ancestry:When you join Ancestry, you join a human-centered company where every person’s story is important. We believe that by discovering the struggles and triumphs of our past, we can foster deeper bonds and more meaningful connections among families and communities. Our talented team of scientists, engineers, genealogists, historians, and storytellers is dedicated to empowering customers around the world from all backgrounds on their journeys of personal discovery.
With more than 27+ billion digitized global historical records, 100 million family trees, and 18 million people in our growing AncestryDNA database, Ancestry helps customers discover their family story and gain a new level of understanding about their lives. Passionate about dedicating your work to enriching people’s lives? You belong at Ancestry.
Ancestry seeks a Research Manager in Salt Lake City to join our U.S. Coast to Coast research team in our Salt Lake City office. The Coast to Coast team works with a wide range of clients to help them discover more about their ancestors in the United States and their immigration. Research Managers ensure that genealogical and quality standards are met, and both clients and team members have rewarding experiences with each case. The team also supports the AncestryProGenealogists Travel and Marketing Departments as well as Ancestry’s Public Relations team.

As a Research Manager on the Coast to Coast research team, you will...

Manage 40-60 client cases at a time, including communicating with the client, assigning tasks to team members and contractors, ensuring cases are completed on time and within the retainer.Manage effective and efficient genealogical research at various archives, libraries, or repositories (online and onsite) to solve client research challenges.Work with Client Relationship Manager to provide satisfactory client experiences. Work with the research team manager to assist with the coaching and development of team members.Ensure there is sufficient and appropriate work for pod members. Support AncestryProGenealogists by maintaining your own research value and other ProGenealogists commitments.Maintain and/or develop leadership and management skills, as well as additional research skills and expertise.
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Additional Information:Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.
All job offers are contingent on a background check screen that complies with applicable law.  For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.  
Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.