Part-Time Customer Solutions Associate - Contractor

  • Ancestry
  • Oct 13, 2021

Job Description

About Ancestry:When you join Ancestry, you join a human-centered company where every person’s story is important. We believe that by discovering the struggles and triumphs of our past, we can foster deeper bonds and more meaningful connections among families and communities. Our talented team of scientists, engineers, genealogists, historians, and storytellers is dedicated to empowering customers around the world from all backgrounds on their journeys of personal discovery.
With more than 27+ billion digitized global historical records, 100 million family trees, and 18 million people in our growing AncestryDNA database, Ancestry helps customers discover their family story and gain a new level of understanding about their lives. Passionate about dedicating your work to enriching people’s lives? You belong at Ancestry.
A Customer Solutions Associate provides administrative support for Ancestry Library and Ancestry Classroom websites. We are looking for a customer service oriented individual to provide an amazing experience for our members. This will be a part-time position, 20 to 29 hours a week, Monday – Friday, working remotely.

What You'll Do:

You will provide general support for members of the Ancestry Library and Ancestry Classroom products. You will support customers with their needs through inbound emails, and develop a positive relationship with every customer, ensuring there is resolution on every interaction.You will develop collaborative working relationships with associates, peers, and leaders.You will provide a variety of administrative responsibilities, e.g., responding to email and letter correspondence, returning phone calls.You will work with customers to find solutions to inquiries, and coordinate with the team manager to provide feedback based on customer interactions.You will work through multiple tasks and determine the priority of each task.You will recognize errors and bugs, and gather and communicate situations or site malfunctions to those needing to be involved.You will compose clear, direct, concise, and complete written communications.

Who You Are:

You have a high school diploma or GED.You have verbal and written skills.You are a quick learner and demonstrate dependability by meeting deadlines, following work schedules, and meeting productivity standards.You are proficient in navigating the Internet and use of a Windows-based PC.You have experience working in an office or call center environment.You are accustomed to independent work and working in a team environmentYou demonstrate professionalism by accepting responsibility for own actions and following through on commitments.You maneuver frequent changes in the work environment well.You are customer service oriented with a focus on solving complex issues.You seek opportunities to improve and promote quality.You have business writing experience or formal training, and email writing experience.You have a minimum of 2 years of experience working in a customer service-related field.
Additional Information:Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.
All job offers are contingent on a background check screen that complies with applicable law.  For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.  
Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.