Customer Solutions Associate

  • Ancestry
  • Dec 11, 2021

Job Description

About Ancestry:When you join Ancestry, you join a human-centered company where every person’s story is important. We believe that by discovering the struggles and triumphs of our past, we can foster deeper bonds and more meaningful connections among families and communities. Our talented team of scientists, engineers, genealogists, historians, and storytellers is dedicated to empowering customers around the world from all backgrounds on their journeys of personal discovery. 
With more than 30+ billion digitized global historical records, 100+ million family trees, and 20+ million people in our growing AncestryDNA database, Ancestry helps customers discover their family story and gain a new level of understanding about their lives. Passionate about dedicating your work to enriching people’s lives? You belong at Ancestry.
Ancestry needs passionate Customer Solutions Associates to join our International Member Services Team in Dublin. If you truly care about customer care and you want to work with a company that can change people’s lives, we want you to join us on this mission.  Member ServicesAncestry’s Member Services team help our customers make exciting discoveries and learn about their past. We help guide them through the best solutions for their journey, advise on next steps and support them with advice on how to use our service. Our team are from diverse fields, nationalities and backgrounds but what we have in common is an enthusiasm for our product, a passion for customer service and an adaptable attitude to the role as it evolves. We achieve our goals together, through teamwork and smart execution. We are looking for people with curious minds who will bring an excitement to match our innovative product! About the Role:As a Customer Solutions Associate, you’ll be challenged daily and hear fascinating stories from our members. Detective work will play a role in solving head-scratching problems.
We tailor interactions with our members providing an excellent customer experiencing while also suggesting products that meet our member’s needs.
This is a fast-paced environment, and our role is constantly changing with our customer’s needs. You will work with your manager and team to meet and exceed targets.
We support our Members seven days a week from 8am until 9pm, with several set shifts throughout the day to meet our customer’s needs.

No previous support experience is required but here are some of the qualities we’re looking for:

A passion for customer serviceEnjoys meeting challenges and targets with enthusiasm and positivityA problem solver who uses clear & concise communicationAn ability to effectively recommend our products to potential customers As a Member Services CSA, you will represent Ancestry as the face of our company, helping to create a great member experience. 

What are the benefits?

Based in our International HQ in Dublin, Member Services is a constantly changing environment and we have formed strong and supportive teams for you to fit into! We offer competitive salaries and an amazing benefits package which includes health insurance, Employee Assistance Program and dental cover. Here are some things you can look forward to when joining Ancestry Member Services:4 paid weeks of dedicated training, 2 in classroom and 2 on the job, to set you up for success.Ongoing coaching and development support from your manager and team-matesCommission on successful product offeringsFurther Education Reimbursement LinkedIn Learning for every staff memberOpportunities to gain insights and collaborate with other departments in our International HQ Sports and Social Committee and Charity Committee EventsAn Ancestry Worldwide Subscription, giving you access to the world’s largest online collection of historical records, and an AncestryDNA kit to get you started on your own journey of discovery. 
If you love helping people and are looking for a role that's not your average customer support role, apply now to join the Ancestry family!
Additional Information:Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.
All job offers are contingent on a background check screen that complies with applicable law.  For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.  
Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.