Technical Writer - Engineering

  • Zonos
  • St. George, UT, USA
  • Jan 05, 2022
Full time

Job Description

Zonos is the cross-border technology solution for online retailers and other solutions providers that deal with global e-commerce. Our mission statement, “create trust in global trade” drives our processes and outcomes. The key to creating trust is transparency, which has been lacking in the cross-border industry for consumers, merchants, and businesses. We deliver technology, not boxes. If you’re looking to join a fast-growing company with a strong mission and vision that puts people first, we want to meet you.


We are currently seeking to hire an enthusiastic and meticulous Technical Writer to join our Engineering team at Zonos. A Technical Writer is someone who loves to write precise and engaging documentation for technical audiences but also has the ability to simplify complex concepts so that non-technical users can easily understand the material.

What you will do...

  • Create and maintain technical documentation for the Engineering team, including API reference and developer user guide documentation.
  • Maintain and update the internal Engineering knowledge base.
  • Write and contribute to internal technical blog posts or knowledge base articles.
  • Review documentation written by Developers / Product Managers, suggest changes, and seek clarity to convert for external use.
  • Perform technical writing and editing functions, and follow and maintain an API style guide.
  • Ensure various types of documentation are accurate, readable, and geared toward the intended user.
  • Apply knowledge and skills to develop improvements to documentation systems.
  • Gather, organize, and prepare information for internal or external publications.
  • And more!

You could be a strong addition to the team if you...

  • Want to live in sunny St George and enjoy a healthy work-life balance;
  • Possess a Bachelor’s degree in English, communications, technical writing, computer science, or related experience.
  • Have a minimum of 2 to 3 years of experience in technical documentation.
  • Have impeccable written English skills and 100% fluency in English.
  • Are passionate about getting things done the right way with clear processes and quality control
  • Are detail-oriented and organized, and able to read and comprehend technical documentation.
  • Have the ability to learn new technologies and technical concepts quickly.
  • Work well in a team environment but also comfortable working on your own
  • Are an effective communicator and are able to manage and prioritize projects with ease.
  • (Bonus) are knowledgeable in the following software tools: ReadMe, Confluence, Jira, LucidChart, and Wordpress.
  • (Bonus) are familiar with JavaScript, Java, REST, or GraphQL.

What we offer:

  • Competitive pay
  • Medical, Dental, Vision, & Life - we pay 100% of the employee premium!
  • Paid leave for maternity, paternity, and other life events
  • Employee Assistance Program
  • 401k retirement plan with generous company match
  • Flexible paid time off - we require all our Zonuts to take a minimum of 2 weeks off per year. Take some time to relax!
  • 1 month paid time off at 5 year anniversary
  • All of the office snacks and drinks you could possibly consume
  • Daily company lunch

Life at Zonos

Welcome to Southern Utah where the sun is shining 255 days out of the year, palm trees are swaying in the breeze, and adventure and exploration await! Neighboring the stunning Zion National Park, Southern Utah is known for its outdoor recreation. Explore endless options for biking and hiking trails all over town, enjoy watersports, boating, and fishing at Sand Hollow State Park, and when you need to get away, we are only a short hour and a half drive to the entertainment and fun of Las Vegas.

As a Zonut you’ll be able to take in the gorgeous view of St. George from Tech Ridge, a rapidly growing epicenter for tech, retail, and dining here in Southern Utah. As an organization, we are always striving to be a great company, not just a big company. We are constantly cultivating an environment of collaboration and teamwork, where our API’s and core values are the living, breathing heartbeat of everything we do. 

Here at Zonos we are committed to cultivating a team of ambitious and innovative people who are hungry and willing to stretch and grow. International trade is complicated and working at a growing cloud technology company is hard, but we are here to support your learning and development. For these reasons, if you are uncertain about applying, we encourage you to do so even if your experience doesn't exactly match the job description. We welcome diverse perspectives from people who think outside the box and aren't afraid to challenge assumptions. Come join us!

Learn more about Zonos, our mission, and the type of company we are building.

Zonos is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Zonos is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Whitney Harris, 800-942-0721,