Spiff (https://spiff.com), recently named one of the most innovative Fintech companies, is on a mission to inspire, enable, and reward peak business performance. Why? Commission plans are used by modern companies to reward and drive good behavior using more advanced rules or combinations of rules such as quota attainment, accelerators, and other types of variable earnings. Great Commission plans motivate Salespeople to sell more to the right companies. In order to help companies and reps to reach their full potential, we take the manual labor and complexity of current commission processes and completely automate them. Finance teams used to spend hours each month trying to prepare commissions, communicate them to their reps, deal with discrepancies, and then get those paid on time. Spiff automates that full process. We connect to the client's systems; CRM, ERP & Payroll to reduce the work and amount of errors. Spiff gives powerful, real-time data and insights to reps, managers, and executives about their commissions.

Who we are looking for...

We’re looking for a passionate Technical Customer Success Manager to join our growing team and help us deliver intuitive and delightful experiences to our customers. 

As a Technical Customer Success Manager, you will have a passion for enabling clients, experience and a love for SaaS, demonstrable success in a similar role, knowledge of the digital landscape and a thirst to learn. This role will be required to interface directly with customers via phone, email, web conference and sometimes in person to understand and help guide usage of our platform and ensure we meet their business needs. You will serve as a technical resource on an ongoing basis to ensure that their systems are integrated successfully with our app and that their commission math has been replicated accurately. Additionally, this person will be instrumental in up-sell/cross-sell opportunities. It is critical that the person in this role be a self-starter, a creative problem solver, strategic and be willing to go above and beyond for client satisfaction.

What you’ll contribute in this role…

• Highly analytical thinker with a natural ability to mentally map complex systems
• Experience with logic, especially if/then type flows, filtering, sorting, etc.
• Navigate complex excel models
• Set and manage customer expectations appropriately
• Use a proactive approach to keep clients informed of all product enhancements and product roadmap that will enhance their business
• Provide ongoing training and support to admin and end-users
• Drive adoption of Spiff through client’s organization, seek additional teams or areas that could be leveraging platform if they aren’t already
• Identify upsell and cross-sell opportunities to increase ARR
• Build strong, trusted relationship with key individuals within the client’s organization, including end-users and executives/decision-makers
• Work cross-functionally with strategic and technical colleagues to coordinate timely follow-up on requests, issues, and open questions from clients
• Proactively identify signals of potential churn-risk and develop an action plan to address and course correct

What experience you’ll bring to Spiff…  

• 4+ years of relevant Customer Success Management at a SaaS technology company
• Technical expertise with the SQL/database (light coding, scripting, etc...) 
• Advanced Excel experience (can write and use logical functions)
• Advanced knowledge of CRM Architecture
• Demonstrated success in preventing churn and/or successfully meeting up-sell/cross-sell quotas
• Experience managing and maintaining 50+ accounts
• Dynamic personality; a likable person who can build rapport with customers of all levels of technical experience
• Working knowledge of SaaS business concepts and metrics
• Executive presence and confidence in communicating with technical, business, and C-level stakeholders.
• Exceptional written and verbal communication
• Organizational skills and ability to juggle several requests and clients at once
• Reliable and dependable. Respond to clients when you say you will
• The ability and desire to work in a dynamic challenging startup environment
• Self-motivated and driven; a problem solver
• Unrelenting passion for customer success
• Bachelor’s Degree or equivalent experience
• Incredible sense of humor

Bonus Points 

• Sales ops, especially familiarity with Salesforce (from an admin perspective)
• Experience with commission plans and calculations
• Accounting/finance experience
• Interest in Startups/Tech/Finance. Our team loves the startup community, and genuine interest in the space is huge.

Compensation...

At Spiff Inc. we are committed to equal pay and opportunities. In order to provide full transparency, the salary range for this position is USD $80k - $100k per annum for all candidates based in the US. This position is eligible for equity.

If you are located outside of the US and would like to have visibility on the salary range valid in your location, it can be disclosed by your recruiter upon request.

Spiff Inc. will consider internal equity, external market information and each candidate's prior experience, education, location, skills and aptitudes for the role they are applying for.

What types of perks and benefits we offer...

• Competitive Salary and Equity
• Remote First & Friendly Company
• 100% Premium Coverage for High-Deductible Medical, Dental, & Vision Insurance
• Up to $1200 a year towards your Health Savings Account
• Additional Comprehensive FSA, Life, AD&D, Critical Illness, Group Accident, Hospital Indemnity, Legal, Commuter Coverages available for you & your dependents
• Company-sponsored Short-Term & Long-Term Disability Insurance
• Company-sponsored Mental Health Insurance & access to online counseling
• Flexible Time Off
• Flexible work hours
• Parental leave
• 401(k)
• HQ in Salt Lake City ( enjoy biking and skiing when you come to visit! )

At Spiff, we're committed to building a diverse and inclusive organization that reflects the ever-changing world around us. We strive for an equitable workplace where everyone feels welcome regardless of gender identity or sexual orientation; race or ethnicity; age; physical ability; socio-economic status; religious beliefs; political views or affiliations; or any other factor that can be used to make someone feel excluded from the workplace experience.

Our unwavering commitment to this mission is founded on the idea that varied perspectives drive innovation.

We know that fostering a diverse and inclusive team has a positive impact on our products and services, and helps us better serve our customers, employees, and community stakeholders. That's why we're building a culture where differences are celebrated and an environment where people from all backgrounds are treated with respect and given the freedom to be their authentic selves.