Health Plans Systems Analyst II

  • University of Utah Health Plans
  • Remote (Murray, UT, USA)
  • Apr 15, 2022
Full time Configuration Analyst

Job Description

Position Summary

The incumbent is responsible for independently formulating and defining system scope and objectives through research and fact finding to maintain and configure moderately complex information systems. The individual supports a variety of applications as well as interfacing between a broad spectrum of systems. This includes system configuration for health plan activities and internal, member and provider facing systems; implementing new functionality and testing to verify accuracy and completeness. This position has no responsibility for providing care to patients.

Corporate Overview

University of Utah Health Hospitals and Clinics is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health Hospitals and Clinics is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million.

Essential Functions

  • Participates in meetings to discuss team and project related activities, issues, change, communications, and updates.
  • Performs system build and testing for software lifecycle activities. Ensures quality outcomes and assesses integrated impact.
  • Resolves incidents and trouble tickets according to agreed upon SLA's and assigned timelines. Completes project tasks on time with quality outcomes.
  • Maintains and creates documentation as needed. Acts as a resource to end users and team members with regard to application utilization in context with workflow.
  • Performs the execution and update of test scripts, including unit, application and integrated test scripts.
  • Analyzes current workflows and processes for various departments to guide the build or implementation of system(s) features as well as optimization of the system(s).
  • Researches and analyzes technical feature requests. Independently completes system build and testing as defined. Participates in stakeholder review, implementation documentation and communication planning.

Knowledge / Skills / Abilities

  • Excellent verbal, written communication and interpersonal skills.
  • Ability to work under high stress conditions in a changing environment.
  • Flexibility in accepting assignments, including overtime activities.
  • Organizational and analytical skills, ability to prioritize.
  • Strong technical problem resolution skills.
  • Demonstrated ability to perform application build and testing for assigned applications.



  • Bachelors Degree in Computer Science, Information Technology or equivalency.


  • Experience or certification using or working with Epic Tapestry or other health insurance systems.
  • Experience in application analysis and unit/integration testing.
  • Experience in medical claims processing or in health insurance operational areas.