Head of Professional Services, Technology

  • Zonos
  • St. George, Utah
  • Apr 28, 2022

Job Description

Zonos is the cross-border technology solution for online retailers and other solutions providers that deal with global e-commerce. Our mission statement, âcreate trust in global tradeâ drives our processes and outcomes. The key to creating trust is transparency, which has been lacking in the cross-border industry for consumers, merchants, and businesses. We deliver technology, not boxes. If youâre looking to join a fast-growing company with a strong mission and vision that puts people first, we want to meet you.


Overview

Zonos is looking for a Head of Professional Services who will be responsible for the expansion and lifecycle of our paid services.


What you will do...

  • Work cross-functionally with customer success, sales, finance, partners, marketing teams, and other stakeholders to lead the development of our paid services.
  • Create service offerings aligned to enterprise and commercial market segments, including value positioning, the scope of services, collateral, and pricing.
  • ââDevelop a go-to-market strategy for Professional Services; prioritize and productize services offerings that can be marketed to multiple accounts with specific needs or within specific verticals
  • Lead delivery of consulting, education, and technical implementation services to our customers, overseeing resource management, project delivery, and operational success metrics.
  • Be accountable for professional service's financial goals and metrics, including bookings, revenue, gross margin, and utilization.
  • Own operational metrics, such as time-to-value, customer satisfaction, and on-time completion of projects.
  • Build and scale global service operations (i.e., people, process, systems, and tools) to deliver a best-in-class customer experience while building effective and efficient delivery methodologies
  • Act as an evangelist for services, assisting sales with selling and serving as an executive sponsor for our strategic customers
  • Drive collaboration and partnership with cross-functional teams
  • Build and cultivate a culture of continuous improvement
  • And more!


You could be a strong addition to the team if you...

  • Want to live in sunny St George and enjoy a healthy work-life balance;
  • Have experience managing, leading, and delivering professional services offerings in complex environments
  • Are comfortable with ambiguity and complex problems
  • Currently or previously worked with a subscription-based business model, delivering SaaS solutions
  • Have experience managing technical, cross-functional professional services teams (e.g., consulting, implementation, trainers, project managers) and delivery partners
  • Are a self-motivated decision-maker, frequently taking initiative and recognizing opportunities.
  • Have built and scaled a professional services business with accountability for financial targets
  • Are experienced with software development lifecycle, agile, DevOps, software development tools, technologies, and cloud platforms 
  • Work collaboratively & are a team-oriented leader who is comfortable leading cross-functional projects


What we offer:

  • Competitive pay
  • Medical, Dental, Vision, & Life - we pay 100% of the employee premium!
  • Paid leave for maternity, paternity, and other life events
  • Employee Assistance Program
  • 401k retirement plan with generous company match
  • Flexible paid time off - we require all our Zonuts to take a minimum of 2 weeks off per year. Take some time to relax!
  • 1 month paid time off at 5 year anniversary
  • All of the office snacks and drinks you could possibly consume
  • Daily company lunch


Life at Zonos

Welcome to Southern Utah where the sun is shining 255 days out of the year, palm trees are swaying in the breeze, and adventure and exploration await! Neighboring the stunning Zion National Park, Southern Utah is known for its outdoor recreation. Explore endless options for biking and hiking trails all over town, enjoy watersports, boating, and fishing at Sand Hollow State Park, and when you need to get away, we are only a short hour and a half drive to the entertainment and fun of Las Vegas.


As a Zonut youâll be able to take in the gorgeous view of St. George from Tech Ridge, a rapidly growing epicenter for tech, retail, and dining here in Southern Utah. As an organization, we are always striving to be a great company, not just a big company. We are constantly cultivating an environment of collaboration and teamwork, where our APIâs and core values are the living, breathing heartbeat of everything we do. 


Here at Zonos we are committed to cultivating a team of ambitious and innovative people who are hungry and willing to stretch and grow. International trade is complicated and working at a growing cloud technology company is hard, but we are here to support your learning and development. For these reasons, if you are uncertain about applying, we encourage you to do so even if your experience doesn't exactly match the job description. We welcome diverse perspectives from people who think outside the box and aren't afraid to challenge assumptions. Come join us!


Learn more about Zonos, our mission, and the type of company we are building.


Zonos is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Zonos is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Whitney Harris, 800-942-0721, whitney@zonos.com.