Job Description
Who is MarketStar?
Rated as a Top Workplace in 2019, 2020, 2021, and 2022, MarketStar employs over 1500 people across 60+ countries and is headquartered in Ogden, UT. Our employees are our greatest assets. We look for professionals who are eager to learn, grow, and perform for the clients we represent. With a culture of success and an empowered, tech savvy workforce, MarketStar continuously delivers great experiences to our employees and our clients every day. Our employees have helped launch, sell, and support thousands of products and services on behalf of some of the most innovative tech companies across the globe!
At MarketStar, we are sales experts. We offer Sales as a Service™ to our clients by providing data-driven insights, powerful technology, and highly specialized support. This allows us to help our clients streamline their sales process, exceed sales goals, and ultimately grow their business. We have consistently delivered exceptional sales results representing our clients for over 30 years.
Our actions are based on our core values, and a relentless desire to achieve our purpose – To Create Growth. We are excited to have you apply to work with us! “You Belong” is one of the MarketStar core values and we look forward to helping you find belonging and purpose here.
About the Customer Success Enterprise Specialist - Google Chrome:
Small and medium businesses look to Google to give them tools to help them run and grow their business. Chrome browser helps businesses keep their data secure and protect their employees on the web. Your role is to simplify the onboarding process and help qualified customers start using Chrome and set them on the path to success for successful browser management. This involves explaining the product, answering product questions, giving demos and providing technical onboarding support to business customers as they start using Chrome browser and its management features.
Location: Salt Lake City, UT - Hybrid
What will you do?
- Help customers with a successful adoption of Chrome browser – act as a Chrome expert that can help customers of all sizes and backgrounds start using Chrome browser in their business
- Solve technical problems – Act as a technical concierge and have skills and the technical knowledge to understand the onboarding process and fix any arising issues with customer accounts, and technical problems
- Educate customers for immediate success – use product knowledge to provide key pointers and contextual help for customers
- Effectively track customer interactions – documenting customer interactions using CRM tools and use cases for future cases will help you and the team solve customer queries at scale
- Solve customer queries – customers may come to you with all types of questions during their onboarding. Your role is to help where you can and redirect customers to the best resources
Skills & Qualifications:
- Ability to speak and write in English idiomatically
- Bachelor's degree or equivalent experience
- 1 year working on onboarding and customer resolution for a SaaS product
- 2 years’ experience in customer success or resolution roles for a SaaS product
- Experience using CRM tools such as Salesforce
- Experience with technical support and troubleshooting for a SaaS product
- Client facing experience in sales, customer support, account management, marketing or consulting
- Ability to deliver against an assigned quota while managing multiple projects at a time
- Ability to develop and grow senior-level relationships with clients
- Ability to take initiative and work well in a team environment
- Detail oriented and skilled in analyzing data, creating and maintaining spreadsheets
MarketStar Benefits & Perks:
In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:
- Paid Parental Leave
- Paid Childcare/Dependent Care
- Education Reimbursement
- Mental Health Benefit
- 401(k) Match
- 4.5 weeks PTO and 7 paid holidays
- Personal Loan Program
- And comprehensive health and welfare plans
Rated as a Top Workplace in 2019, 2020, 2021, and 2022, MarketStar employs over 1500 people across 60+ countries and is headquartered in Ogden, UT. Our employees are our greatest assets. We look for professionals who are eager to learn, grow, and perform for the clients we represent. With a culture of success and an empowered, tech savvy workforce, MarketStar continuously delivers great experiences to our employees and our clients every day. Our employees have helped launch, sell, and support thousands of products and services on behalf of some of the most innovative tech companies across the globe!
At MarketStar, we are sales experts. We offer Sales as a Service™ to our clients by providing data-driven insights, powerful technology, and highly specialized support. This allows us to help our clients streamline their sales process, exceed sales goals, and ultimately grow their business. We have consistently delivered exceptional sales results representing our clients for over 30 years.