Technical Support Advisor

  • Domo
  • American Fork, UT, USA
  • Jan 28, 2021
Full time Technical Support

Job Description

We are Domosapiens- uniquely skilled, passionate data lovers anchored in a culture of connectivity. We are transforming the way business is managed by putting real-time data into the hands of every decision-maker across organizations. Diversity is valued here because homogenized teams create echo chambers; and nobody benefits from that. The insight garnered from diverse backgrounds, perspectives, and lived experiences results in pioneering innovations across the organization and better experiences for our customers. The more diverse our talent, the more impactful the Domosphere becomes. 

Position Summary

Domo’s Technical Support Team is at the heart and primary contact for our customer’s inquiries regarding the use and support of Domo’s platform. Team members within the Support Team are valued and respected as they are equipped with the knowledge to assist not only our global customer base, but other internal team members.

The Technical Support team is staffed 24/7, which allows our global customers to contact us at their convenience. Support Team members build strong, lasting relationships with customers by understanding their needs and concerns. This team takes the lead in providing a world-class experience for every person who contacts Domo through our Support Team.

Key Responsibilities 

  • Provide exceptional service by connecting, solving, and building relationships with our customers for each interaction;
  • Thinking outside the box to effectively solve customer concerns and issues;
  • Continually learn and improve your knowledge of Domo’s platform to help provide an exceptional interaction;
  • Provide timely, constant, and ongoing communication with customers regarding their support cases until those cases are solved.

Job Requirements 

  • Bachelor's degree in a technical field (computer science, mathematics, statistics, etc.) or 3-5 years related experience and/or training;
  • Strong SQL experience;
  • Exceptional ability to build trust and communicate with customers in order to fully meet their needs;
  • 1 - 3 years of experience in technical support or software application support;
  • Experience with one or more of the following is highly preferred: programming languages, relational databases, HTML / Java Script / content development;
  • Excellent verbal (telephone) and written communication skills and professional etiquette;
  • Flexible and adapts well to rapid change.

Domo is an equal opportunity employer.