We are Domosapiens- uniquely skilled, passionate data lovers anchored in a culture of connectivity. We are transforming the way business is managed by putting real-time data into the hands of every decision-maker across organizations. Diversity is valued here because homogenized teams create echo chambers; and nobody benefits from that. The insight garnered from diverse backgrounds, perspectives, and lived experiences results in pioneering innovations across the organization and better experiences for our customers. The more diverse our talent, the more impactful the Domosphere becomes.
Position Summary
Domo’s Technical Support Team is at the heart and primary contact for our customer’s inquiries regarding the use and support of Domo’s platform. Team members within the Support Team are valued and respected as they are equipped with the knowledge to assist not only our global customer base, but other internal team members.
The Technical Support team is staffed 24/7, which allows our global customers to contact us at their convenience. Support Team members build strong, lasting relationships with customers by understanding their needs and concerns. This team takes the lead in providing a world-class experience for every person who contacts Domo through our Support Team.
Key Responsibilities
Job Requirements
Domo is an equal opportunity employer.
Domo was founded in 2010 by Omniture co-founder and longtime CEO Josh James. As Omniture CEO, James saw how access to real-time data could help online marketers make better and more profitable decisions. He was frustrated that he couldn’t have that same access to data about his own business. The data he wanted was trapped in multiple systems, databases, spreadsheets and presentations.
James started Domo to address this problem, which he found was universal to every CEO he knew. Now Domo serves executives across every role and across a broad range of industries. The company is backed by an all-star list of angels and investors including Benchmark, Fidelity Investments, Founders Fund, GGV Capital, Greylock Partners, IVP, salesforce.com, TPG Growth, T. Rowe Price, WPP and Zetta Venture Partners, plus CEOs of the world's largest SaaS and Internet businesses.