CX Data Analyst

  • NuSkin
  • Provo, UT, USA
  • Jan 28, 2021
Full time

Job Description

We are hiring for a Full-Time CX Data Analyst. Right now, many of our employees are working from home, and for this role, we currently support temporary remote work from Utah, Texas, Colorado, California, and Arkansas, and additional states on a case-by-case basis. As we look to return to our Provo campus during 2021, we will require physical relocation for employees in states outside of Utah.


About Us

Our story begins in 1984, in Provo, Utah, with a group of friends who wanted to bring good-for-you personal care products to market. Sandy, Blake, and Steve committed to launch sustainably sourced beauty and skin care products with “All of the good and none of the bad.” The team wanted to help people, too. They integrated their new product line with an opportunity platform for entrepreneurs. More than 35 years later, Nu Skin is operating in nearly 50 markets across the world. Our founders’ commitment to premium beauty products and the entrepreneur spirit has kept us growing into the global, publicly traded company we are today.


The Role

The CX Insights Analytics group at Nu Skin is looking for someone with an analytical mindset who can help satisfy Nu Skin’s growing appetite for data and analysis. This role would work under direct supervision to track and analyze key performance drivers, develop and implement targets for various strategic initiatives, and evaluate profitability/risk dynamics, all while creating and sharing insights doing a variety of analysis, reporting and modeling. To be successful in this role, the ideal analyst must love getting their hands dirty with data, must be curious about what is happening and why, enjoy analyzing data, will like being stretched and learning new things, and be comfortable presenting insights and conclusions to senior levels of management. Most importantly, successful candidates will demonstrate the potential to act as a key strategic partner in supporting the company’s customer-obsessed initiatives.

What you'll do:

  • Apply an analytical approach to support strategic decision making, with a focus on building the foundations for scalable, enterprise-level customer experiences
  • Develop metrics to track project-specific and company-wide trends, identify opportunities, clearly communicate recommendations, and collaborate across all levels of the organization
  • Distill data and create analyses that will facilitate clear and timely decision making; improve visibility and usability of our existing data, and use that data to create measurable goals
  • Assist the other CX analysts, both locally and globally, in creating analyses and deriving insights to support the other areas of the company
  • Be a contributing member of cross-functional teams to build and improve customer experiences

What you'll need:

  • 3-5 years of relevant experience
  • A Bachelor’s Degree in Finance, Statistics, Economics, Analytics, Computer Science or another relevant field
  • Experience working with and analyzing clickstream data for customer experience application
  • Demonstrated analytical aptitude when seeking answers to questions
  • Proficiency in Microsoft Excel
  • Familiar with SQL and/or other querying languages
  • Working knowledge of statistical and AI/ML methods (regression and classification modeling, t-tests, decision trees, A/B testing, ANOVA, Neural Networks, etc.)
  • Working knowledge of R or Python
  • Proactive attitude and comfortable working under pressure
  • Great communication skills

Bonus points for: 

  • A Master’s Degree in Analytics, Business, Economics, Statistics, Computer Science or another relevant field
  • 2+ years using Redshift or BigQuery databases
  • Working knowledge of other GCP/AWS analytics offerings
  • Demonstrated 2+ years’ experience using statistical methods noted above
  • Demonstrated ability to think critically, problem solve and simplify complexity
  • Have a great sense of humor


Benefits & Perks

 You will be part of an engaged, inclusive, global community that values family, giving back, beauty, and sustainability. We offer competitive benefits with comprehensive medical, vision, and dental coverage; supplemental life, short-term, and disability insurance; free access to health coaches, therapists, and an onsite fitness center; a health savings account & 401k with company match; an incentive bonus program; and access to our top-quality beauty & wellness products. You’ll also be empowered to prioritize what’s important to you through flexible work arrangements and a generous vacation policy. Thinking about adding little ones to your family? We have generous maternity and paternity leave too.

What We Value

Purpose: We’re on a mission to be a “A Force for Good.” We promote a culture of doing good while providing opportunity for personal and professional growth. We prioritize giving back, whether that’s through empowering employees to join week-long service trips in Malawi, Africa, designating days for employees across the world to participate in community service projects, or creating sustainable products and packaging, you will be able to make a difference. We have eight guiding principles: to be A Force for Good, Accountable & Empowered, Bold Innovators, Customer Obsessed, Direct & Decisive, Exceptional, Fast Speed, and One Global Team.


Equal Opportunity. We are an equal opportunity employer. Success and cultural fit are dependent on living the Nu Skin Way and are independent of race, age, gender orientation, sexual orientation, religion, or disability. We believe our capability to improve lives is enhanced when we understand and reflect the diversity of our sales leaders, customers, and employees. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance completing an application or participating in an interview because of a disability, please contact our Talent Acquisition team at 1.801.345.1000.


Data Privacy. Information you provide on your application will be processed according to our Privacy Policy, which is available for you to review at For questions about this policy, please contact us at