Software Support Engineer (Part Time)

  • Pattern
  • Lehi, UT, USA
  • Jan 28, 2021
Part time Technical Support

Job Description

Pattern is a leading eCommerce marketing, technology, and distribution company located in the Silicon Slopes tech hub in Utah, with global offices in Europe, China, Australia, the Middle East and Canada. Pattern is one of the fastest growing companies in the Inc. 500 with over $400M in 2020 revenues, and is already profitable. Some of the biggest consumer brands like Nestle, Sylvania, Kong, Panasonic, Sorel, Skullcandy, and Popsockets trust Pattern with their business. Pattern has recruited talent from top tech companies including Amazon, Apple, Google, eBay, Oracle, and Adobe.

Our Software Support Engineer role is all about working at the forefront of our products with our customers, both internally and externally, to help improve their experiences. If you enjoy working across all of our products to support customers, analyze, and identify common issues to solve engineering problems, Pattern is the place for you. Come help us build a best-in-class platform for amazing growth.

Key Responsibilities

  • Work with engineering, support, and product teams to identify, troubleshoot, and resolve technical issues with Pattern’s products
  • Triage bug reports, feature requests, and other issues
  • Read and understand complex application code and contribute code fixes to resolve customer issues
  • Communicate with users about the status of issues and resolution
  • Use technical tools (such as SQL) to identify and fix data problems that may be causing issues for customers
  • Help facilitate knowledge transfer and communication for escalated support issues
  • Document known issues and help contribute to possible solutions
  • Make use of systems monitoring and alerting to help you in your job


Required Qualifications

  • Excellent verbal and written communication skills
  • Working toward bachelor’s degree in a technical field or relevant work experience
  • Experience in internship or part-time product, support, development, or SDET roles
  • Strong analytical and debugging skills
  • Ability to read and write application code
  • Ability to work with others to troubleshoot issues, keep exact notes, and follow-up with resolutions to problems
  • Proven “doer” attitude with ability to self-start and take a project to completion
  • Understanding of basic software and data architectural principles
  • Desire to help take Pattern to the next level through exploration and innovation


Preferred Qualifications

  • Experience writing and debugging production code in Ruby on Rails, React, or similar frameworks
  • SQL query writing
  • Experience with the software development life cycle, CI/CD, git, and code build pipelines
  • Experience with Linux servers and how they work
  • Familiarity with software support and bug resolution lifecycle
  • Familiarity with web browser developer tools and debugging errors there


Our Core Values

  • Partner Obsessed: We are obsessed with partner success
  • Data Fanatics: Our edge is always found in the data
  • Team Of Doers: We have a bias for action
  • Gamechangers: We encourage big thinking and innovation


Why Pattern

  • The company is a rocketship experiencing phenomenal growth
  • We have tailwinds and a long runway; we’re barely scratching the surface
  • We have big opportunities that will get you energized and excited
  • Equity and competitive salary
  • Great benefits including time off, insurance, competitive pay, 401(k) match with immediate vesting