Job Description:
The Opportunity
At Pluralsight, our mission is to democratize technology skills throughout the world. We are hiring a Strategy and Data Analyst to help craft, implement and monitor a digital strategy to support our SCALE customers.
We are looking for an experienced candidate who can quickly become the go-to person for actionable insights and initiative results. This role will play a huge part in supporting our SCALE strategy. You will help design, implement and measure the impact of various engagement, retention and expansion initiatives, and serve as a thought-partner to the Customer Success and Sales leaders over these accounts. As such, this role requires a strong mix of analytical and reporting skills, along with business acumen. This is a high-visibility, high-impact role within a high-focus area of our business.
Who you are:
Passionate about SaaS and fast growth tech
Proactive in seeking out new solutions and strategies
Pathologically data-driven, relying on quantitative and qualitative data to guide decisions
Adaptable to a continually changing environment
Hyper-collaborative and able to work cross-functionally, always with a bias to action
Coachable and eager to seek out as well as provide feedback
Experienced in developing and monitoring tools (Tableau, R, SQL, Salesforce) and metrics, dashboards and reporting tools to improve productivity and efficiency
What you’ll own:
Evaluation of all of our one-to-many campaigns designed to boost customer engagement and help our customers maximize value from their subscription
Analysis to extract and aggregate insights tying customer experience to renewal and expansion
Write SQL queries to extract data and analyze performance against key metrics
Build/automate reports/dashboards in Tableau
Development (in collaboration with other stakeholders) of a holistic, end-to-end approach for managing customer relationships digitally at scale
Creation of an escalation process when manual outreach is required to manage accounts
Experience you’ll need:
BA/BS degree in quantitative discipline such as Economics, Math, Statistics, Finance, Computer Science or Engineering
5+ years' experience working in business intelligence, analytics, data engineering, or a similarly quantitative role
Proficient using SQL to query large data sets
Advanced Excel skills
Proficient using Tableau
Experience in advanced data analysis using R, Python, other, a plus
Comfort using Salesforce
MBA or equivalent a plus but not required
Experience using Adobe Analytics and / or Google Analytics a plus but not required
Some experience managing projects and strong track record of delivering against aggressive timelines
Excellent communication / listening / presentation skills
We are the technology skills platform. We are a fast-growing SaaS company for businesses and learners.
We have expert authors who create on-demand course content for us on the most in-demand technologies like cloud, data, security and infrastructure. (To name just a few!)
We also have skill assessments, content recommendations and analytics that help individuals and teams measure their skills, see where they can improve and reach their goals faster.