Success Strategy & Data Analyst

Job Description:

The Opportunity 

At Pluralsight, our mission is to democratize technology skills throughout the world. We are hiring a Strategy and Data Analyst to help craft, implement and monitor a digital strategy to support our SCALE customers. 

We are looking for an experienced candidate who can quickly become the go-to person for actionable insights and initiative results. This role will play a huge part in supporting our SCALE strategy. You will help design, implement and measure the impact of various engagement, retention and expansion initiatives, and serve as a thought-partner to the Customer Success and Sales leaders over these accounts. As such, this role requires a strong mix of analytical and reporting skills, along with business acumen. This is a high-visibility, high-impact role within a high-focus area of our business. 

Who you are:

• Passionate about SaaS and fast growth tech 

• Proactive in seeking out new solutions and strategies

• Pathologically data-driven, relying on quantitative and qualitative data to guide decisions

• Adaptable to a continually changing environment

• Hyper-collaborative and able to work cross-functionally, always with a bias to action

• Coachable and eager to seek out as well as provide feedback

• Experienced in developing and monitoring tools (Tableau, R, SQL, Salesforce) and metrics, dashboards and reporting tools to improve productivity and efficiency

What you’ll own:

• Evaluation of all of our one-to-many campaigns designed to boost customer engagement and help our customers maximize value from their subscription

• Analysis to extract and aggregate insights tying customer experience to renewal and expansion

• Write SQL queries to extract data and analyze performance against key metrics

• Build/automate reports/dashboards in Tableau

• Development (in collaboration with other stakeholders) of a holistic, end-to-end approach for managing customer relationships digitally at scale

• Creation of an escalation process when manual outreach is required to manage accounts

Experience you’ll need:

• BA/BS degree in quantitative discipline such as Economics, Math, Statistics, Finance, Computer Science or Engineering

• 5+ years' experience working in business intelligence, analytics, data engineering, or a similarly quantitative role

• Proficient using SQL to query large data sets

• Advanced Excel skills

• Proficient using Tableau

• Experience in advanced data analysis using R, Python, other, a plus

• Comfort using Salesforce

• MBA or equivalent a plus but not required

• Experience using Adobe Analytics and / or Google Analytics a plus but not required

• Some experience managing projects and strong track record of delivering against aggressive timelines

• Excellent communication / listening / presentation skills