Senior Technical Account Manager

  • VMware
  • Salt Lake City, UT, USA
  • Apr 26, 2021

Job Description

**CloudHealth by VMware** is the global market leader in Cloud Management,and the most trusted software platform used to accelerate business transformation in the cloud. CloudHealth by VMware is looking for highly motivated individuals who will be responsible for providing outstanding customer service to ensure that customers,partners,and employees have a positive experience getting onboarding and ongoing training from CloudHealth.?? The individual hired for this role? MUST be available to support customers in the West Region (working PST business hours ) be able to travel occasionally (post-pandemic) for on-site customer and internal team meetings. **The Elevator Pitch: Why will you enjoy this new opportunity?** ??? You love being on the front lines of the business partnering with best-in-class customers,internal executives,and developers to communicate technical context required to make improvements to the customer experience and software solutions. You?are?looking for an opportunity to be on the forefront of the cloud revolution and possess a strong technical background with experience supporting cloud computing products,services,and solutions.? **What is the primary need,technical challenge,and/or problem you will be responsible for??** ??? We need?a high-energy,creative?individual with?a proven track record of successful?account management?experience,a passion for Customer Success,solid analytical?skills?and strong technical acumen. ?As a Senior Technical Account Manager,you will use your strong analytical abilities to maximize and accelerate solution adoption and value realization,prevent?issues,?and resolve challenges faster,?leverage new capabilities quickly,?and optimize?companywide strategies for your customers,creating closer connections to CloudHealth?thought leadership and peers. **Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing??** ??? Immediately and in an ongoing manner you will:? + Consult?with and advocate for your?customers?as you forge strong relationships to ensure they are?getting the most from their CloudHealth investment?and are?utilizing the platform to?its?fullest extent?to create a positive customer experience + You will be evaluated by the?overall health and satisfaction of your customers as well as the level of adoption of the platform + Help?set strategic direction,continual?improvement?of?operations and processes and coordinate across globally complex organizations + Tackle complex architectures and manage major transformational initiatives to accelerate?their?cloud maturity journey + Be expected to use best practices?to?drive standardization and efficiencies across your customer base to?ensure full value realization? + Partner with colleagues in Corporate Account Management,Support,Training,Product,Engineering and Professional Services to ensure all customer needs are met + Address,evaluate and ultimately resolve technical issues / questions for your customers,leveraging available resources when warranted? + Regularly be evaluated based on the strength and success of both internal and external partnerships + Streamline efficient execution of industry best practice strategies and enterprise-wide plans with disciplined strategic planning,?management,?and oversight + Advance adoption of CloudHealth platform across regional and global teams by creating a well-communicated onboarding plan,encouraging enterprise-wide?collaboration,?and providing frequent assessments and reporting of results against common goals **What type of work will you be doing? What assignments,requirements,or skills will you be performing on a regular basis??** ? As part of CloudHealth's world-class?Customer Success organization,you will:? + Immerse yourself in public cloud,multi-cloud,hybrid cloud,private cloud,FinOps,and security industry best practices to serve as a strategic partner for your customers + Utilize?your?product domain expertise?to?serve as?a trusted technical advisor and account manager + Collect and analyze customer data to identify trends,advance adoption and?create a positive customer experience + Be a primary point of contact for tech-related questions and coordination of issue management and problem resolution + Act as a customer advocate?and?convey customer requirements,feature requests,feedback,etc. to Product Management and Executive Leadership + Oversee and lead customer onboarding,strategic planning,consultative services,and product demonstrations on new features and services + Use your experience integrating SaaS solutions as you work with customers to demonstrate key how CloudHealth will acclimate seamlessly into their environment **What is the leadership like for this role? What?is the structure and culture of the team like?** ??? The?senior?leaders?in the TAM organization?have extensive industry?and product-specific expertise as well as long tenures at CloudHealth. The TAM leadership team embraces that change is constant,and feedback is always welcome.?? The?TAM team?is made of up?versatile?professionals?who are willing and able to learn new technologies.?With technology constantly evolving?over time,?we are committed to?hiring those with an?ambition to learn,?strong?analytical?and?problem-solving skills,adaptability,strong communication abilities and intellectual honesty.???A great sense of humor,creativity,and a collaborative spirit also go a long way in this role. **What are the benefits and perks of working at VMware?** ???? You?and your loved ones will be supported with a?competitive and comprehensive?benefits package. Below are some highlights,or you can view the complete benefits package?by visiting? .??? + Employee Stock Purchase Plan? (ESPP) + Medical Coverage,?Retirement,and Parental Leave?Plans for All Family Types? + Generous Personal,Medical,and Pandemic Leave Programs? + 40?hours of paid?time to volunteer?in your community + Dollar-for-dollar matching to charitable organizations through the VMware Foundation,subject to annual limits + Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges,or developmental disabilities? + Financial contributions?to your ongoing development?(conference participation,?trainings,?certifications,course work,etc.)? + ?Corporate discount program + Healthy and local inspired snacks in?all?our pantries \#LIRemote _This job requisition is not eligible for employment-based immigration sponsored by VMware_ ? **Category :** Services and Consulting **Subcategory:** Technical Account Management **Experience:** Manager and Professional **Full Time/ Part Time:** Full Time **Posted Date:** 2021-04-22 VMware Company Overview: At VMware,we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud,mobility,and security software form a flexible,consistent digital foundation for securely delivering the apps,services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution,passion,integrity,customers,and community. Shape what's possible today at Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs,job requirements and individual qualifications,without regard to race,color,religion or belief,national,social or ethnic origin,sex (including pregnancy),age,physical,mental or sensory disability,HIV Status,sexual orientation,gender identity and/or expression,marital,civil union or domestic partnership status,past or present military service,family medical history or genetic information,family or parental status,or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.