Customer Support Advocate

  • SERVICE TITAN, INC.
  • Draper, UT, USA
  • May 27, 2021

Job Description

 

We’re building a software solution to transform the trades, a trillion-dollar global market that’s been underserved by technology for far too long. Founded by first generation immigrants and backed by top investors, we offer end-to-end software that empowers over 7,500 small-to-medium sized businesses to raise both their bottom and top line by optimizing every aspect of their workflows. Recognized by Forbes as one of the top cloud companies, we’re pairing our deep industry knowledge with technical expertise to change the lives of everyday people who care for our homes and communities. While our vision is bold, we always stay humble. Join us. We’re just getting started.

When we say that we’re customer obsessed, we mean it. That’s why we’re launching our new Customer Support Center of Excellence under the leadership of Kim Park, our Global VP of CS. This new hub will become the heartbeat of our customer support organization and you’ll have the opportunity to become an influential founding member. 

Ready to be a Titan? 

Great! We’re passionate about what we do because it matters to real people. We work hard and like to have fun along the way. If you’re excited about helping small business owners in the trades, love technology, and aren't afraid of a challenge or two, our CS team is where you belong.

Responsibilities

What You’ll Do:

  • Be a founding member of our Customer Support Center of Excellence and influence the office culture and environment. 
  • Utilize support tools to assist customers with all aspects of our software via phone, chat, email and screen-sharing sessions. 
  • Become a product expert and develop creative solutions and workflows that best meet customer needs.
  • Influence product changes by submitting bugs to our developers and ensuring resolution of bug fixes. 
  • Champion customer needs by sharing feedback and concerns with internal stakeholders.

*Please note: This is a full-time, hourly position that cannot be done part time.

Qualifications

What You’ll Bring:

  • 2+ years of customer service experience 
  • Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
  • Ability to thrive in a feedback-oriented culture and stay level-headed in challenging, fast-paced environment. 
  • Self-motivated and able to master complex software
  • An efficient, effective, and resourceful problem-solver with strong critical thinking skills and troubleshooting abilities
  • Quickbooks/accounting knowledge a plus