Channel Sales Engineer - Zoom Phone

  • Zoom
  • Salt Lake City, UT, USA
  • Jun 22, 2021

Job Description

Zoomies help the world connect - and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise,and today help people communicate better with products like Zoom Phone,Zoom Rooms,Zoom Video Webinars,Zoom Apps,and OnZoom. We're problem-solvers and self-starters,working at a fast pace to design solutions with our customers and users in mind. Here,you'll work across teams to dig deep into impactful projects that are changing the way people communicate,and enjoy opportunities to advance your career in a diverse,inclusive environment. Zoom is an award-winning workplace. We have been recognized by Comparably as #1 CEO,Company Happiness,Benefits,Compensation,Diversity,and more! Not to mention we've been awarded by Glassdoor as the 2nd Best US workplace & Best Large Company US CEO in 2018,Wealthfront,and Business Insider. Our culture focuses on delivering happiness,our commitment to transparency,and the tangible benefits we provide our employees and our customers. Currently,we are looking for a Zoom Phone Solutions Engineer to support North American Channel Partners. The ideal Zoom Phone SE is passionate about our Cloud Meeting vision and can act as the partner's trusted advisor,technical consultant,and will have exceptional experience in PBX/telephony systems. This individual will work with Master Agent & Reseller partners to help create the customer's true UCaaS platform combining Zoom Video and Zoom Phone. Responsibilities: + Has a background in the Enterprise field in a technical / networking capacity with an emphasis on troubleshooting,support,and customer service. + The applicant must have a deep understanding of many facets of Unified Communication that are at play in a Enterprise communications environments + Multiple years of experience in the unified communications industry or the applicable equivalent + The ability to Diagnoses and troubleshoots all Zoom Phone issues and assist partners & customers in maintaining a stable,integrated,true UC platform + To provide technical enablement & support to all Zoom Phone partners + Troubleshoots and reproduces customer technical issues to resolution and/or escalate + Applies expert knowledge of Zoom Communication services and phone technology + Responsible for training Partners on the Zoom Phone platform + Ability to answer complex technical questions in a clear,concise,and understandable manner + Must have the ability to understand a customer's network and relevant infrastructure quickly and pinpoint integration possibilities + Responds promptly to escalations while keeping detailed case notes + Manage escalated issues and collaborate with other internal departments to expedite resolution + Help develop and maintain partner-facing and internal help articles + Perform lab testing,work with Architecture team + Presales Engineering of VOIP solutions + Provide subject expertise as required Requirements: + Knowledge of Zoom communication stack + Bachelor's degree in a related field preferred + 7+ years' experience in a customer-focused sales/engineering role + Channel Partner experience + Strong technical and interpersonal troubleshooting skills,perseverance and patience + Experienced in VOIP technology including SIP,RTP,QoS,COS,codecs + Knowledge of network troubleshooting and terminology including LAN/WAN,Routers,Firewalls,Switches,PBX deployment,TCP/IP (IPv4),DNS,etc. + Networking,IT,or a telecommunications certification is a plus + Experience supporting telecommunications,networking or Software-as-a-Service products + Ability to work efficiently in a highly demanding team-oriented and fast-paced environment + Ability to communicate and empathize with all levels of customers - executives,end users,developers + Self-motivated with the ability to dive right in,be effective and make a difference + Experience working with multiple departments and managing multiple tasks concurrently + Influencing from the Pre-Sales capacity the addition of new customers while retaining and expanding our footprint within our existing customers + Contributing to the sales team and overall organization while exceeding quota and expectations. + Sales Department is ranked in the top 5% of companies for Diversity on Comparably. + Zoom Video Communications is ranked in the top 5% of companies for Professional Development on Comparably. + Zoom Video Communications is ranked in the top 5% of companies for Overall Culture on Comparably. #LI-Remote Explore Zoom: + Hear from our leadership team (\_\_\_tszj5g\_\_;!!K5ATeMLGHIlgtw!N\_9bFG2WvSVHNjvQfjuOpRN\_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$) + Browse Awards and Employee Reviews on Comparably + Visit our Blog ( + Zoom with us! + Find us on social at the links below and on Instagram ( Zoom helps people and businesses stay connected so they can get more done together. We're the go-to communications platform for small and large businesses alike,and growing rapidly with employees working to deliver happiness across the globe. We're also proud to have a positive social impact by enabling continuity for educational institutions,governments,the healthcare sector,and many other essential industries. From meetings,chat,and phone,to webinars and online events,companies trust Zoom to power all their communication needs. Our secure,reliable,video-first cloud platform offers a frictionless experience that is simple to manage,delightful to use,and friendly to build on. Our core value is Care. To show our employees we care about their happiness and recognize their value,we employ above-market and progressive compensation programs. We believe this is achieved by analyzing total direct compensation holistically. We offer all employees equity,allowing them to become owners who are vested in and benefit from the long-term success of the company. Our CEO,Eric S. Yuan,founded Zoom in 2011 as a video-first communications platform focused on delivering happiness to customers worldwide. We're proud to be a recognized Leader in the 2020 Gartner Magic Quadrant for Meeting Solutions and Unified Communications as a Service,winner of the 2020 Forbes Cloud Computing Awards for Best Product,winner of the Frost & Sullivan 2021 Connected Company of the Year award,and a Leader in the IDC MarketScape for European Collaboration Tools for Education,2020.