Senior Software Engineer - MAX Team
Location: Salt Lake City, UT
The Sr. Software Engineer designs, develops, tests and maintains the NICE inContact software platform. Key responsibilities include the design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. The Sr. Software Engineer will also mentor junior staff members and may be asked to propose cross disciplinary architectural solutions to difficult problems. Travel to other corporate sites may also be required.
MAX is a contact-handling web application that enables you to interact with contacts using phone calls, voicemail, email, chat, work items. MAX also supports the simultaneous use of multiple channels.
As you handle an interaction, MAX offers several tools to enhance your experience. You can transfer interactions to other agents or skills, conference with the contact and another agent, place the contact on hold, disposition and tag the interaction to categorize it, and create reminders to reach the contact again at a later time . You can use the address book to quickly place calls, generally within your own organization.
If you are looking for a home for your web application development skills and are up for a truly challenging, satisfying and upwardly mobile team, then the MAX team is for you.
As a Senior Software Engineer, a Typical Day Might Include the Following:
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
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ABOUT NICE inContact : NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world's #1 cloud customer experience platform, NICE inContact CXone , combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity