Sr. Software Engineer - MAX Team (AWS

  • NICE Systems, Inc.
  • Salt Lake City, UT, USA
  • Jun 25, 2021

Job Description


Senior Software Engineer - MAX Team

Location: Salt Lake City, UT

The Sr. Software Engineer designs, develops, tests and maintains the NICE inContact software platform. Key responsibilities include the design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. The Sr. Software Engineer will also mentor junior staff members and may be asked to propose cross disciplinary architectural solutions to difficult problems. Travel to other corporate sites may also be required.

MAX is a contact-handling web application that enables you to interact with contacts using phone calls, voicemail, email, chat, work items. MAX also supports the simultaneous use of multiple channels.

As you handle an interaction, MAX offers several tools to enhance your experience. You can transfer interactions to other agents or skills, conference with the contact and another agent, place the contact on hold, disposition and tag the interaction to categorize it, and create reminders to reach the contact again at a later time . You can use the address book to quickly place calls, generally within your own organization.

The MAX team is currently assigned to new feature development work and maintaining the quality of the product. To be a member of the MAX team we need you to have knowledge of multiple web technologies , primarily , such as React, Typescript, JavaScript, HTML5 and CSS. There are opportunities to utilize/learn various libraries such as node.js, tinyMCE , Globalsize . Additional ly , we utilize the likes of Storybook & React for building future UI component workflows and assets . Sr. Software Engineers may also work with our QA team in producing and enhancing Playright & Cypress automation test suites to help improve quality. The MAX agent application uses AWS technologies & Github repositories for deploying in a CI/CD DevOps model.

If you are looking for a home for your web application development skills and are up for a truly challenging, satisfying and upwardly mobile team, then the MAX team is for you.

As a Senior Software Engineer, a Typical Day Might Include the Following:

  • Work as a member of an agile team to enhance and improve software written in one or more of the following languages: Javascript , HTML, CSS as well as React & Typescript for front-end, and may also leverage C# or Java for backend API development, as needed.
  • Deliver high quality, sustainable, and maintainable code.
  • Create unit tests and test automation to ensure quality using Cypress and/or Playright
  • Follow established department procedures, policies, and processes.
  • Design and present projects to improve current process and overall platform.
  • Manage time effectively working on one or more concurrent projects.
  • Attend meetings and training as required.
  • Work with system analysts and product management to identify development requirements for the successful completion of a project.
  • Provide critical technical capabilities to the team and evangelize those skills to others.
  • Lead the team or mentor other developers as needed.
  • Functions as a Technical or Team Lead as needed.
  • Follow the company Code of Ethics and NICE inContact policies and procedures at all times .
  • Communicate in an effective and professional way with customers both inside and outside of the company.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

To Land This Gig You'll Need:

  • Bachelor's degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.
  • 6+ years experience in software development
  • Well established technical problem-solving skills.
  • Experience in many of the following software languages: C# and/or Java , JavaScript, React, Typescript, HTML, CSS
  • Experience designing, developing, deploying and supporting RESTful APIs.
  • Experience with the Microsoft Suite (.NET Framework, Visual Studio) or other similar open source software stacks
  • Experience with developing services, clients and multi-threaded software.
  • Experience developing with SQL Server or equivalent
  • Excellent communication, problem-solving, and decision-making skills
  • Working knowledge of unit testing and test automation
  • Working knowledge of user stories and use cases
  • Working knowledge of object-oriented software design and design patterns.
  • Team Player
  • Comfortable working in a fast-paced environment

Bonus Experience:

  • Experience with automation/testing tools
  • Experience with/knowledge of agile development processes
  • Experience as a technical or team lead
  • Experience working in a CI/CD Environment
  • Experience with AWS technologies , such as Kinesis, Cloudformation , Cloudwatch , EKS, S3, etc.
  • Experience with telecommunications/telephony
  • Experience with call centers
  • Experience with Jira & Confluence

ABOUT NICE inContact : NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world's #1 cloud customer experience platform, NICE inContact CXone , combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity