ZVE - Zoom Phone

  • Zoom
  • Salt Lake City, UT, USA
  • Jul 02, 2021

Job Description

Zoom is an award-winning workplace. We have been recognized by Comparably as #1 CEO,Company Happiness,Benefits,Compensation,Diversity,and more! Not to mention we've been awarded by Glassdoor as the 2nd Best US workplace & Best Large Company US CEO in 2018,Wealthfront,and Business Insider. Our culture focuses on delivering happiness,our commitment to transparency,and the tangible benefits we provide our employees and our customers. Currently,we are looking for a Zoom Phone Solutions Engineer - to take care of our SMB customers. The ideal Zoom Phone SE is passionate about our Cloud Meeting vision and can act as a customer's trusted advisor,technical consultant,and will have exceptional experience in PBX/telephony systems. This individual will work with enterprise-level customers to help create the customer's true UCaaS platform combining Zoom Video and Zoom Phone. Responsibilities: Has a background in the Enterprise field in a technical / networking capacity with an emphasis on troubleshooting,support,and customer service. The applicant must have a deep understanding of many facets of Unified Communication that are at play in a Enterprise communications environments Multiple years of experience in the unified communications industry or the applicable equivalent The ability to Diagnose and troubleshoot all Zoom Phone issues and assist customers in maintaining a stable,integrated,true UC platform To Provide high-level technical support to all Zoom Phone customers Troubleshoots and reproduces customer technical issues to resolution and/or escalate Applies expert knowledge of Zoom Communication services and phone technology Responsible for training customer administration of Zoom Phone platform Ability to answer complex technical questions in a clear,concise,and understandable manner Must have the ability to understand a customer's network and relevant infrastructure quickly and pinpoint integration possibilities Responds promptly to escalations while keeping detailed case notes Manage escalated issues and collaborate with other internal departments to expedite resolution Help develop and maintain customer-facing and internal help articles Perform lab testing,work with Architecture team Presales Engineering of VOIP solutions Provide subject expertise as required Requirements: Knowledge of Zoom communication stack Bachelor's degree in a related field preferred 1+ years experience in a customer-focused sales/engineering role Strong technical and interpersonal troubleshooting skills,perseverance and patience Experienced in VOIP technology including SIP,RTP,QoS,COS,codecs Knowledge of network troubleshooting and terminology including LAN/WAN,Routers,Firewalls,Switches,PBX deployment,TCP/IP (IPv4),DNS,etc. Networking,IT,or a telecommunications certification is a plus Experience supporting telecommunications,networking or Software-as-a-Service products Ability to work efficiently in a highly demanding team-oriented and fast-paced environment Ability to communicate and empathize with all levels of customers - executives,end users,developers Self-motivated with the ability to dive right in,be effective and make a difference Experience working with multiple departments and managing multiple tasks concurrently Influencing from the Pre-Sales capacity the addition of new customers while retaining and expanding our footprint within our existing customers Contributing to the sales team and overall organization while exceeding quota and expectations. Sales Department is ranked in the top 5% of companies for Diversity on Comparably. Zoom Video Communications is ranked in the top 5% of companies for Professional Development on Comparably. Zoom Video Communications is ranked in the top 5% of companies for Overall Culture on Comparably. #LI-Remote Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom's values. We welcome people of different backgrounds,experiences,abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law. We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race,religion,national origin,gender identity or expression,sexual orientation,age,or marital,veteran,or disability status. All your information will be kept confidential according to EEO guidelines. Explore Zoom: + Hear from our leadership team (https://urldefense.com/v3/\_\_https://youtu.be/7i2o\_tszj5g\_\_;!!K5ATeMLGHIlgtw!N\_9bFG2WvSVHNjvQfjuOpRN\_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$) + Browse Awards and Employee Reviews on Comparably + Visit our Blog (https://blog.zoom.us/category/company-news/) + Zoom with us! + Find us on social at the links below and on Instagram (https://www.instagram.com/zoom/) Zoom helps people and businesses stay connected so they can get more done together. We're the go-to communications platform for small and large businesses alike,and growing rapidly with employees working to deliver happiness across the globe. We're also proud to have a positive social impact by enabling continuity for educational institutions,governments,the healthcare sector,and many other essential industries. From meetings,chat,and phone,to webinars and online events,companies trust Zoom to power all their communication needs. Our secure,reliable,video-first cloud platform offers a frictionless experience that is simple to manage,delightful to use,and friendly to build on. Our core value is Care. To show our employees we care about their happiness and recognize their value,we employ above-market and progressive compensation programs. We believe this is achieved by analyzing total direct compensation holistically. We offer all employees equity,allowing them to become owners who are vested in and benefit from the long-term success of the company. Our CEO,Eric S. Yuan,founded Zoom in 2011 as a video-first communications platform focused on delivering happiness to customers worldwide. We're proud to be a recognized Leader in the 2020 Gartner Magic Quadrant for Meeting Solutions and Unified Communications as a Service,winner of the 2020 Forbes Cloud Computing Awards for Best Product,winner of the Frost & Sullivan 2021 Connected Company of the Year award,and a Leader in the IDC MarketScape for European Collaboration Tools for Education,2020.