Software Development Lead- Operational E

  • Zoom
  • Salt Lake City, UT, USA
  • Jul 04, 2021

Job Description

The Billing and Payments Engineering Team is responsible to deliver an awesome buying user experience,enable self-serve actions to manage Billing,Payments and Services for the customers,Usage rating,build billing operation tools and reporting capabilities. Our goal is to create a unified Billing platform for Consumers and Partners,ability to sell Zoom products (standalone vs bundles,standard vs promotions/discounts,recurring vs usage) through Online and API. If you are motivated by delivering happiness,come join us at Zoom! RESPONSIBILITIES + Lead a team of Operational Excellence Software Developers across multiple time zones + Respond,Triage and Troubleshoot production issues + Establish processes and KPIs to measure the success of the team in turning around production issues quickly and efficiently + Establish communication cadence around issue identification,resource allocation and resolution + Provide inputs to the development team to prevent issues from happening in the future and building operational controls to product quality + Utilize Agile Software Methodology to track progress of issues + Collaborate with other Enterprise Systems teams to deliver end-to-end support utilizing Billing,CRM,CPQ,Taxation and Payment systems QUALIFICATIONS + BS/MS degree Computer Science or related area or equivalent experience + 10+ years of software engineering operational excellence experience + Be proficient in Java language,familiar with HTTP protocol and servlet specification,and master Java open source frameworks such as Spring + Be proficient in using tools like Kibana,Grafana,MySQL workbench,Jira + Proven experience in leading teams and working across time zones + Excellent written and verbal communication skills + Familiar with Linux system and the use of high-performance application server nginx and Tomcat + Understanding of Web Technologies: HTML,JavaScript,HTTP and backend programming of Web applications in Java + Strong troubleshooting and documentation skills + Understands complex workflows and develop innovative solutions to solve difficult problems + Exposure to eCommerce and/or marketplace platforms preferred + Experience with SaaS Billing,Finance,Rating,Provisioning and Reports development is a plus Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom's values. We welcome people of different backgrounds,experiences,abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law. We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race,religion,national origin,gender identity or expression,sexual orientation,age,or marital,veteran,or disability status. All your information will be kept confidential according to EEO guidelines. Explore Zoom: + Hear from our leadership team (\_\_\_tszj5g\_\_;!!K5ATeMLGHIlgtw!N\_9bFG2WvSVHNjvQfjuOpRN\_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$) + Browse Awards and Employee Reviews on Comparably + Visit our Blog ( + Zoom with us! + Find us on social at the links below and on Instagram ( Zoom helps people and businesses stay connected so they can get more done together. We're the go-to communications platform for small and large businesses alike,and growing rapidly with employees working to deliver happiness across the globe. We're also proud to have a positive social impact by enabling continuity for educational institutions,governments,the healthcare sector,and many other essential industries. From meetings,chat,and phone,to webinars and online events,companies trust Zoom to power all their communication needs. Our secure,reliable,video-first cloud platform offers a frictionless experience that is simple to manage,delightful to use,and friendly to build on. Our core value is Care. To show our employees we care about their happiness and recognize their value,we employ above-market and progressive compensation programs. We believe this is achieved by analyzing total direct compensation holistically. We offer all employees equity,allowing them to become owners who are vested in and benefit from the long-term success of the company. Our CEO,Eric S. Yuan,founded Zoom in 2011 as a video-first communications platform focused on delivering happiness to customers worldwide. We're proud to be a recognized Leader in the 2020 Gartner Magic Quadrant for Meeting Solutions and Unified Communications as a Service,winner of the 2020 Forbes Cloud Computing Awards for Best Product,winner of the Frost & Sullivan 2021 Connected Company of the Year award,and a Leader in the IDC MarketScape for European Collaboration Tools for Education,2020.