Manager- Sales Operations

  • C3/CustomerContactChannels
  • Salt Lake City, UT, United States
  • Jul 16, 2021

Job Description



Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Responsibilities:

• Inspire exceptional performance by directly managing team of insurance sales agents

• Ensure compliance and quality assurance standards of team are met

• Coach and support team with a goal of continuous growth and skill improvement

• Motivate and inspire agents to meet and exceed key performance metrics

• Interview, select, counsel and discipline team members

• Creatively develop strategies with Sales Director to drive results consistently

• Collaborate and partner with others as needed to achieve program goals

• Other duties as assigned

Supervisory Responsibility:

• This position provides daily supervision and management to a team of sales agents. The average size of this team is 15 direct reports.

Position Type/Expected Hours of Work:

• This is a full-time position.

• Days and hours of work are typically from Monday through Friday from 9:30 EST to 9:00pm EST.  During Peak extra hours and potentially weekends may be required.

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Qualifications:

  • Exceptional communication and people skills to deliver coaching effectively
  • Drive and motivation to maintain and increase production levels
  • An active applicable resident insurance license or the ability to obtain one
  • Extensive experience directly managing and coaching licensed insurance agents or other sales professionals in a related industry

Required and/or Preferred Education and Experience:

  • Bachelor’s degree or higher in business, marketing or related field
  • Expertise launching and growing new sales teams and/or programs
  • Strong sales center leadership experience
  • 2+ years of experience in a direct supervisory or leadership role
  • Strong sales experience

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.