5 jobs found

Who We Are   nameless provides a comprehensive toolset for battle-testing rich Web3 experiences that sets new industry standards for quality assurance, security, and compliance. Our core product, StealthTest, provides secure, cloud-based private testing environments for Ethereum and EMV-compatible blockchains. Our mission is to help give enterprises the confidence to move into Web3, by giving them full control over their projects with a suite of tools, smart contracts, and APIs to test their entire Web3 experience, from the smart contract and related metadata itself to the full and complete UX, prior to deploying to public testnets. Who We Are Looking For A highly self-motivated and task oriented account executive who can excel in an extremely fast moving, in-person, environment and achieve demanding revenue goals. What You'll Do Meet and exceed quotas Become a product expert Prospect quality leads at high volume...

As a Customer Success Manager, you will be working directly with Vanilla’s core (SMB) customers, serving as their main point of contact to help realize their current solution’s value and drive incremental value through new solutions and expansions. You will have a deep understanding of customer needs and their usage of Vanilla’s products and services. You will be responsible for onboarding and training new customers, ensuring meaningful user adoption and identifying expansion opportunities to achieve annual renewal and growth targets. As the voice of the customer, you will also collect customer feedback and be responsible for diligently tracking and communicating customer needs to Product in order to ensure and enhance ongoing value. This position is considered remote, with occasional visits to the Salt Lake City office.  Responsibilities include Develop a deep understanding of your customer’s’ business requirements, industry challenges, and goals Gain a strong understanding...

We're currently looking for a Senior Customer Support Analyst who is passionate about what Vanilla is delivering to customers. You'll be working with a group of diverse designers, developers, operations managers, and attorneys, all of whom share a passion for building beautifully designed products and making complex processes user friendly. Job Description In this role, customer satisfaction is the most important measurement of success.  You will be a key member of the Customer Support team tasked with delivering an exceptional customer support experience. This is an individual contributor role that will report to the Director of Customer Support. In addition to providing exceptional customer support, this role will be a key contributor to building and scaling the customer support experience. This includes thoughtful attention to the mechanisms and processes that provide important insight into product usage and client health. Responsibilities include Deliver exceptional...