Pluralsight
Draper, UT, USA
Job Description:
We are looking for a Technical Support Architect (TSA) who will be a subject matter expert on our Flow product, and responsible for providing over-arching technical support to our Flow customers (on-prem and cloud, but mainly on-prem). The ideal candidate will work cross-functionally across Pluralsight, and directly with a customer's technical leadership team, to help realize the full potential of Flow. A successful TSA will provide issue management to customers and to internal account teams as well as provide recommendations for improving overall product, systems and processes related to the Flow product.
Who you are:
You have experience in Linux system administration (installation, maintenance, and troubleshooting) and are passionate about learning and understanding Pluralsight’s evolving system architecture.
You embrace accountability for ensuring customer issues are resolved in accordance with Service Level...