54 jobs found

We're currently looking for a Senior Customer Support Analyst who is passionate about what Vanilla is delivering to customers. You'll be working with a group of diverse designers, developers, operations managers, and attorneys, all of whom share a passion for building beautifully designed products and making complex processes user friendly. Job Description In this role, customer satisfaction is the most important measurement of success.  You will be a key member of the Customer Support team tasked with delivering an exceptional customer support experience. This is an individual contributor role that will report to the Director of Customer Support. In addition to providing exceptional customer support, this role will be a key contributor to building and scaling the customer support experience. This includes thoughtful attention to the mechanisms and processes that provide important insight into product usage and client health. Responsibilities include Deliver exceptional...

The rubber hits the road when someone picks up the phone to talk to a company. It happens over 250 million times a day. With over 60 percent of people dumping brands because of bad customer service, that phone call can make or break a business. Enter NICE Mattersight - the only company that uses personality analysis and big data analytics to improve every customer call, increase customer satisfaction and lower costs for Fortune 500 enterprises. Our patented technology mines a private database of over 1 billion customer service calls to quickly pair customers with call center agents they will naturally, effortlessly click with. Awkward and annoying becomes satisfying and enjoyable. Frustrated becomes enthusiastic. NICE Mattersight helps companies make positive conversations with their customers the rule, not the exception, by fostering emotional connections that turn complainers into fans. Who you are: NICE Mattersight is seeking a Software Developer to join our...

Sr. Software Engineer in Test Location: Salt Lake City, UT The Senior Software Engineer in Test is responsible for evaluating the overall quality of NICE inContact products by developing test automation scripts and frameworks. As an integral contributor to our Agile development teams, the Sr. SET designs and executes automated test cases to ensure the highest level of quality and timely deliveries to the NICE inContact platform. Throughout the project lifecycle this individual will develop new feature automation and enhance existing automated regression suites and the frameworks that use them. This is a senior position that will lead the automation efforts of a Scrum team, mentor other team members, and engage more thoroughly in frameworks, solutions and tool selection. As a Sr. Software Engineer in Test, a Typical Day Might Include the Following: Be passionate about quality and driven to accomplish the company's goals. Develop and execute a complete test automation...

Embark on a career putting innovative,reliable,and agile products and ideas into orbit,and beyond. Northrop Grumman has opportunities waiting for you that play a vital role in human space exploration,national defense,and scientific discovery,supporting multiple programs across the universe. With us,you'll discover a culture of curiosity and collaboration that will have you Defining Possible from the day you start. Our space systems connect and protect millions of people on earth every day,now and for the future. Explore your future and launch your career today. Northrop Grumman Space Systems is seeking a Staff Engineer - System Test. This position will be located in Roy,Utah. The selected candidate will support the Ground Based Strategic Deterrent (GBSD) program. Learn more about the GBSD program here. What You'll Get To Do: Synthesizes customer contractual needs and requirements into system test solutions that acknowledges technical,schedule and cost constraints. Develops and...

QA Engineer II Location: Salt Lake City, UT The QA Engineer II is responsible for evaluating the overall quality of our products by developing test plans and scripts to validate product functionality and performance. As an integral contributor to our Agile development teams, the QA Engineer II designs and executes both manual and automated test cases to ensure the highest level of quality and timely deliveries to the NICE inContact platform. Throughout the project lifecycle this individual will clearly outline the current state of the product and project by communicating any and all risks to the team. As a QA Engineer II, a Typical Day Might Include the Following: Be passionate about quality and driven to accomplish the company's goals. Develop and execute a complete test strategy for assigned products and features including verification of functional, performance, security and scalability requirements Design, extend, optimize and execute test plans and test cases based...

Software Engineer in Test II Location: Salt Lake City, UT The Software Engineer in Test II is responsible for evaluating the overall quality of NICE inContact products by developing test automation scripts and frameworks. As an integral contributor to our Agile development teams, the SET II designs and executes automated test cases to ensure the highest level of quality and timely deliveries to the NICE inContact platform. Throughout the project lifecycle this individual will develop new feature automation and enhance existing automated regression suites and the frameworks that use them. As a Software Engineer in Test II, a Typical Day Might Include the Following: Be passionate about quality and driven to accomplish the company's goals. Develop and execute a complete test automation strategy for assigned products and features including functional, security, scalability and load testing requirements. Design, extend, optimize and execute maintainable test automation based...

Job Brief As theQuality Assurance Automation Engineer, you will be responsible for software test automation design, planning, scripting, and execution for a variety of key customer-facing and mobile apps. Who We Are Dyno Nobel is a global leader in the commercial explosives industry. We provide innovative blasting solutions and quality explosives products throughout North America, Australia and selected customers in the Asia Pacific. Join us in everything that's great about Dyno Nobel: OUR culture, OUR values, OUR commitment to safety and most importantly our PEOPLE. This combination makes Dyno Nobel a terrific place to work. Dyno Nobel is a subsidiary of Australian based Incitec Pivot Limited. IPL's 4500 employees also manufacture and market industrial chemicals and fertilizer products & services to customers around the world. What You'll Do As the  Quality Assurance Automation Engineer, you will be responsible for software test automation design, planning, scripting, and...

Software (Javascript) Developer- Remote Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart,compassionate,innovative,committed,ICF employees tackle unprecedented challenges to benefit people,businesses,and governments around the globe. We believe in collaboration,mutual respect,open communication,and opportunity for growth. ICF is seeking a software developer to work within a dynamic and highly innovative team environment in our Innovation & Customer Engagement Group. The software developer will work across the full web stack and apply existing talents in a small-team environment while continuously looking to augment their skill set and remain up to date on technology trends and practices. You may be required to participate in periodic drug testing and background checks. This position can be located anywhere across the U.S. (REMOTE) Key Responsibilities + Develop rich front-end web...