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Jun 24, 2021
Full time
Technical Support Engineer
ADOBE SYSTEMS INCORPORATED Lehi, UT, USA
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Elite Technical Support Engineer The challenge As a member of the Adobe's Customer care team, you will act as a technical resource for some of our largest customers. You will become a trusted technical advisor and make sure that customers get the most out of their investment in their Marketo Platform. This...
Jan 28, 2021
Part time
Software Support Engineer (Part Time)
Pattern Lehi, UT, USA
Pattern is a leading eCommerce marketing, technology, and distribution company located in the Silicon Slopes tech hub in Utah, with global offices in Europe, China, Australia, the Middle East and Canada. Pattern is one of the fastest growing companies in the Inc. 500 with over $400M in 2020 revenues, and is already profitable. Some of the biggest consumer brands like Nestle, Sylvania, Kong, Panasonic, Sorel, Skullcandy, and Popsockets trust Pattern with their business. Pattern has recruited talent from top tech companies including Amazon, Apple, Google, eBay, Oracle, and Adobe. Our Software Support Engineer role is all about working at the forefront of our products with our customers, both internally and externally, to help improve their experiences. If you enjoy working across all of our products to support customers, analyze, and identify common issues to solve engineering problems, Pattern is the place for you. Come help us build a best-in-class platform for amazing growth....
Jan 28, 2021
Full time
IT Helpdesk Technician
Lucid Software Salt Lake City, UT, USA
This is an entry level position for someone interested in starting an IT career.  There will be ongoing opportunities for knowledge and skill acquisition. You will be expected to grow in these areas as you perform your duties.   As part of a fast growing tech company, you will be helping scale Lucid’s rapid employment growth. You will help day to day operations run smoothly for all Lucid employees and help promote & maintain one of our company’s core values of “teamwork over ego.”   We are looking for someone passionate about helping others quickly and effectively. What you do will have a significant impact on the success of the company.     Our mission is to make working visually easy and essential for everyone. And we hold true to our core values of: (1) innovation in everything we do; (2) passion & excellence in every area; (3) providing individual empowerment, initiative and ownership; and (4)...
Jan 28, 2021
Full time
Technical Support Advisor
Domo American Fork, UT, USA
We are Domosapiens- uniquely skilled, passionate data lovers anchored in a culture of connectivity. We are transforming the way business is managed by putting real-time data into the hands of every decision-maker across organizations. Diversity is valued here because homogenized teams create echo chambers; and nobody benefits from that. The insight garnered from diverse backgrounds, perspectives, and lived experiences results in pioneering innovations across the organization and better experiences for our customers. The more diverse our talent, the more impactful the Domosphere becomes.  Position Summary Domo’s Technical Support Team is at the heart and primary contact for our customer’s inquiries regarding the use and support of Domo’s platform. Team members within the Support Team are valued and respected as they are equipped with the knowledge to assist not only our global customer base, but other internal team members. The...
Jan 03, 2023
Full time
Senior Customer Support Analyst
Vanilla Technologies Inc Hybrid (Salt Lake City, UT, USA)
We're currently looking for a Senior Customer Support Analyst who is passionate about what Vanilla is delivering to customers. You'll be working with a group of diverse designers, developers, operations managers, and attorneys, all of whom share a passion for building beautifully designed products and making complex processes user friendly. Job Description In this role, customer satisfaction is the most important measurement of success.  You will be a key member of the Customer Support team tasked with delivering an exceptional customer support experience. This is an individual contributor role that will report to the Director of Customer Support. In addition to providing exceptional customer support, this role will be a key contributor to building and scaling the customer support experience. This includes thoughtful attention to the mechanisms and processes that provide important insight into product usage and client health. Responsibilities include Deliver exceptional...
Jul 02, 2021
Technical Support Engineer II
NICE Systems, Inc. Salt Lake City, UT, USA
Technical Support Engineer II Location: Salt Lake City, UT The Technical Support Engineer II provides advanced technical assistance to our customers' technical support and IT staff of customers who support our suite of contact center software solutions. Our solutions utilize complex technologies and the associated issues require deep technical knowledge and excellent problem-solving skills to resolve. You will provide professional business-to-business customer service, with awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication and problem resolution, you will ensure that any reported issues as well as issues that you anticipate are resolved in an efficient and effective manner. These interactions must leave customers feeling impressed with how we handle things when they encounter issues with our products. You will work closely with other technical support engineers and with colleagues across...