7 jobs found

The rubber hits the road when someone picks up the phone to talk to a company. It happens over 250 million times a day. With over 60 percent of people dumping brands because of bad customer service, that phone call can make or break a business. Enter NICE Mattersight - the only company that uses personality analysis and big data analytics to improve every customer call, increase customer satisfaction and lower costs for Fortune 500 enterprises. Our patented technology mines a private database of over 1 billion customer service calls to quickly pair customers with call center agents they will naturally, effortlessly click with. Awkward and annoying becomes satisfying and enjoyable. Frustrated becomes enthusiastic. NICE Mattersight helps companies make positive conversations with their customers the rule, not the exception, by fostering emotional connections that turn complainers into fans. Who you are: NICE Mattersight is seeking a Software Developer to join our...

Sr. Software Engineer in Test Location: Salt Lake City, UT The Senior Software Engineer in Test is responsible for evaluating the overall quality of NICE inContact products by developing test automation scripts and frameworks. As an integral contributor to our Agile development teams, the Sr. SET designs and executes automated test cases to ensure the highest level of quality and timely deliveries to the NICE inContact platform. Throughout the project lifecycle this individual will develop new feature automation and enhance existing automated regression suites and the frameworks that use them. This is a senior position that will lead the automation efforts of a Scrum team, mentor other team members, and engage more thoroughly in frameworks, solutions and tool selection. As a Sr. Software Engineer in Test, a Typical Day Might Include the Following: Be passionate about quality and driven to accomplish the company's goals. Develop and execute a complete test automation...

QA Engineer II Location: Salt Lake City, UT The QA Engineer II is responsible for evaluating the overall quality of our products by developing test plans and scripts to validate product functionality and performance. As an integral contributor to our Agile development teams, the QA Engineer II designs and executes both manual and automated test cases to ensure the highest level of quality and timely deliveries to the NICE inContact platform. Throughout the project lifecycle this individual will clearly outline the current state of the product and project by communicating any and all risks to the team. As a QA Engineer II, a Typical Day Might Include the Following: Be passionate about quality and driven to accomplish the company's goals. Develop and execute a complete test strategy for assigned products and features including verification of functional, performance, security and scalability requirements Design, extend, optimize and execute test plans and test cases based...

Software Engineer in Test II Location: Salt Lake City, UT The Software Engineer in Test II is responsible for evaluating the overall quality of NICE inContact products by developing test automation scripts and frameworks. As an integral contributor to our Agile development teams, the SET II designs and executes automated test cases to ensure the highest level of quality and timely deliveries to the NICE inContact platform. Throughout the project lifecycle this individual will develop new feature automation and enhance existing automated regression suites and the frameworks that use them. As a Software Engineer in Test II, a Typical Day Might Include the Following: Be passionate about quality and driven to accomplish the company's goals. Develop and execute a complete test automation strategy for assigned products and features including functional, security, scalability and load testing requirements. Design, extend, optimize and execute maintainable test automation based...

Technical Support Engineer II Location: Salt Lake City, UT The Technical Support Engineer II provides advanced technical assistance to our customers' technical support and IT staff of customers who support our suite of contact center software solutions. Our solutions utilize complex technologies and the associated issues require deep technical knowledge and excellent problem-solving skills to resolve. You will provide professional business-to-business customer service, with awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication and problem resolution, you will ensure that any reported issues as well as issues that you anticipate are resolved in an efficient and effective manner. These interactions must leave customers feeling impressed with how we handle things when they encounter issues with our products. You will work closely with other technical support engineers and with colleagues across...

Sr. QA Engineer Location: Salt Lake City, UT A Senior QA Engineer within the NICE CEA Cloud Analytics group is responsible for evaluating the overall quality of our cutting-edge analytics platform and application by developing test plans and scripts to validate product functionality and performance. As an integral contributor to our agile development teams, the Senior QA Engineer designs and executes both manual and automated test cases to ensure the highest level of quality and timely deliveries. A Senior QA Engineer will coach and/or mentor others in the team and be expected to provide leadership within the QA group. Ultimately, this engineer is experienced enough to drive defect prevention, not just defect discovery. As a Senior QA Engineer a typical day might include the following: Cultivating a passion for quality within the team and without Developing and executing a complete test strategy for assigned products and features including verification of functional,...

Sr. QA Engineer Location: Salt Lake City, UT A Senior QA Engineer within the NICE CEA Cloud Analytics group is responsible for evaluating the overall quality of our cutting-edge analytics platform and application by developing test plans and scripts to validate product functionality and performance. As an integral contributor to our agile development teams, the Senior QA Engineer designs and executes both manual and automated test cases to ensure the highest level of quality and timely deliveries. A Senior QA Engineer will coach and/or mentor others in the team and be expected to provide leadership within the QA group. Ultimately, this engineer is experienced enough to drive defect prevention, not just defect discovery. As a Senior QA Engineer a typical day might include the following: Cultivating a passion for quality within the team and without Developing and executing a complete test strategy for assigned products and features including verification of functional,...