8 developer ii jobs found

Application Operations Engineer II Location: Salt Lake City, UT The Application Operations Engineer II works as an operational resource for a specific software application or suite of applications. This includes providing mid-level and escalation support for other groups and working to resolve production issues in conjunction with development, operational, and architectural resources Financial Responsibilities: Properly record and track projects for capitalization Reduce liability to the company by: Ensure operational best practices are executed Ensure accuracy of data and reporting Major Functions/Responsibilities: Provide material support for production issues which cannot be resolved by lower level support resources. Communicate solutions effectively to technical and non-technical peers and customers to improve capabilities of lower level support resources. Works on one or more base work initiatives. May participate in planning short term efforts....

QA Engineer II Location: Salt Lake City, UT The QA Engineer II is responsible for evaluating the overall quality of our products by developing test plans and scripts to validate product functionality and performance. As an integral contributor to our Agile development teams, the QA Engineer II designs and executes both manual and automated test cases to ensure the highest level of quality and timely deliveries to the NICE inContact platform. Throughout the project lifecycle this individual will clearly outline the current state of the product and project by communicating any and all risks to the team. As a QA Engineer II, a Typical Day Might Include the Following: Be passionate about quality and driven to accomplish the company's goals. Develop and execute a complete test strategy for assigned products and features including verification of functional, performance, security and scalability requirements Design, extend, optimize and execute test plans and test cases based...

Software Engineer in Test II Location: Salt Lake City, UT The Software Engineer in Test II is responsible for evaluating the overall quality of NICE inContact products by developing test automation scripts and frameworks. As an integral contributor to our Agile development teams, the SET II designs and executes automated test cases to ensure the highest level of quality and timely deliveries to the NICE inContact platform. Throughout the project lifecycle this individual will develop new feature automation and enhance existing automated regression suites and the frameworks that use them. As a Software Engineer in Test II, a Typical Day Might Include the Following: Be passionate about quality and driven to accomplish the company's goals. Develop and execute a complete test automation strategy for assigned products and features including functional, security, scalability and load testing requirements. Design, extend, optimize and execute maintainable test automation based...

Software Engineer II Location: Salt Lake City, UT The Software Engineer II designs, develops, tests and maintains the NICE inContact software platform. Key responsibilities include all tiers of the NICE inContact technology, including (but not limited to) design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. The Software Engineer II also may mentor junior staff members. As a Software Engineer II, a Typical Day Might Include the Following: Work as a member of an agile team to enhance and improve software written in one or more of the following languages: C#, JavaScript, React, Node.js, MongoDB Design and present projects to improve current process and overall platform. Code and test projects. Create automation to ensure quality. Deliver high...

Technical Support Engineer II Location: Salt Lake City, UT The Technical Support Engineer II provides advanced technical assistance to our customers' technical support and IT staff of customers who support our suite of contact center software solutions. Our solutions utilize complex technologies and the associated issues require deep technical knowledge and excellent problem-solving skills to resolve. You will provide professional business-to-business customer service, with awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication and problem resolution, you will ensure that any reported issues as well as issues that you anticipate are resolved in an efficient and effective manner. These interactions must leave customers feeling impressed with how we handle things when they encounter issues with our products. You will work closely with other technical support engineers and with colleagues across...

Software Engineer II (AWS, C#) Location: Salt Lake City, UT The Software Engineer II designs, develops, tests and maintains the NICE inContact software platform. Key responsibilities include all tiers of the NICE inContact technology, including (but not limited to) design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. The Software Engineer II also may mentor junior staff members. The ESC team's primary mission is to move our current-generation ACD (Automatic Call Distributor) forward into what has been known as our v.Next vision, the future platform of this core system to our business. Key goals include scaling to large enterprise needs and enhancing the platform to enable further innovation. We will evolve from a cluster-based infrastructure, towards a...

Description* Software Engineer II - MAX Team Location: Salt Lake City, UT The Software Engineer II designs, develops, tests and maintains the NICE inContact software platform. Key responsibilities include the design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. MAX is a contact-handling web application that enables you to interact with contacts using phone calls, voicemail, email, chat, work items. MAX also supports the simultaneous use of multiple channels. As you handle an interaction, MAX offers several tools to enhance your experience. You can transfer interactions to other agents or skills, conference with the contact and another agent, place the contact on hold, disposition and tag the interaction to categorize it, and create reminders to reach...

Software Engineer II (Automation/AI) Location: Salt Lake City, UT The Software Engineer II designs, develops, tests and maintains the NICE inContact software platform. Key responsibilities include all tiers of the NICE inContact technology, including (but not limited to) design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. The Software Engineer II also may mentor junior staff members. As a Software Engineer II, a Typical Day Might Include the Following: Work as a member of an agile team to enhance and improve software written in one or more of the following languages: C#, C++, Java, Javascript, Scala, Python, Golang Design and present projects to improve current process and overall platform. Code and test projects. Create automation to ensure...