8 functional integration analyst jobs found

Ecosystem Partners Manager Location: Salt Lake City, UT The Ecosystem Partner Manager will be a contributing member of the team that is responsible for the overall strategy and development of DEVone - NICE CXone'sTechnology Partner program. The DEVone Program helps partners build, extend and complement the CXone platform - the Contact Center as a Service (CCaaS) market leader. Reporting to the Director of Strategic Business Development, this role executes on the strategy of the program to enable partner recruiting & onboarding while making sure that NICE can offer a richer portfolio to its customers. This individual will collaborate with Product Management, Sales leadership and other cross-functional teams to understand product portfolio gaps, customer needs and help recruit partners aligned with strategic Go-To-Market objectives. This role will establish relationships with other internal organizations to continue to enhance the Technology Partner program and streamline the...

Primary Purpose The Sr. Release Manager is a key member of the Release Management team at NICE inContact. This is a senior position that fills the pivotal role of driving and coordinating all software release activities to bring the company's industry-leading, customer interaction management platform to market. Financial Responsibility The Sr. Release Manager is responsible for coordinating, driving, and delivering multiple simultaneous major, minor and hotfix releases to the inContact platform while enforcing release framework and governance. These leaders are responsible for ensuring Evidence of Releasability requirements are met with all company software releases. Having a deep understanding and ability to manage all change activities from planning to deployment will be keys to success. The Sr. Release Manager will partner closely with Scrum Masters, Product Owners, engineering teams, internal stakeholders and technology partners to continually improve software...

Sr. Software Engineer in Test Location: Salt Lake City, UT The Senior Software Engineer in Test is responsible for evaluating the overall quality of NICE inContact products by developing test automation scripts and frameworks. As an integral contributor to our Agile development teams, the Sr. SET designs and executes automated test cases to ensure the highest level of quality and timely deliveries to the NICE inContact platform. Throughout the project lifecycle this individual will develop new feature automation and enhance existing automated regression suites and the frameworks that use them. This is a senior position that will lead the automation efforts of a Scrum team, mentor other team members, and engage more thoroughly in frameworks, solutions and tool selection. As a Sr. Software Engineer in Test, a Typical Day Might Include the Following: Be passionate about quality and driven to accomplish the company's goals. Develop and execute a complete test automation...

QA Engineer II Location: Salt Lake City, UT The QA Engineer II is responsible for evaluating the overall quality of our products by developing test plans and scripts to validate product functionality and performance. As an integral contributor to our Agile development teams, the QA Engineer II designs and executes both manual and automated test cases to ensure the highest level of quality and timely deliveries to the NICE inContact platform. Throughout the project lifecycle this individual will clearly outline the current state of the product and project by communicating any and all risks to the team. As a QA Engineer II, a Typical Day Might Include the Following: Be passionate about quality and driven to accomplish the company's goals. Develop and execute a complete test strategy for assigned products and features including verification of functional, performance, security and scalability requirements Design, extend, optimize and execute test plans and test cases based...

Software Engineer in Test II Location: Salt Lake City, UT The Software Engineer in Test II is responsible for evaluating the overall quality of NICE inContact products by developing test automation scripts and frameworks. As an integral contributor to our Agile development teams, the SET II designs and executes automated test cases to ensure the highest level of quality and timely deliveries to the NICE inContact platform. Throughout the project lifecycle this individual will develop new feature automation and enhance existing automated regression suites and the frameworks that use them. As a Software Engineer in Test II, a Typical Day Might Include the Following: Be passionate about quality and driven to accomplish the company's goals. Develop and execute a complete test automation strategy for assigned products and features including functional, security, scalability and load testing requirements. Design, extend, optimize and execute maintainable test automation based...

Technical Support Engineer II Location: Salt Lake City, UT The Technical Support Engineer II provides advanced technical assistance to our customers' technical support and IT staff of customers who support our suite of contact center software solutions. Our solutions utilize complex technologies and the associated issues require deep technical knowledge and excellent problem-solving skills to resolve. You will provide professional business-to-business customer service, with awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication and problem resolution, you will ensure that any reported issues as well as issues that you anticipate are resolved in an efficient and effective manner. These interactions must leave customers feeling impressed with how we handle things when they encounter issues with our products. You will work closely with other technical support engineers and with colleagues across...

Description* Software Engineer II - MAX Team Location: Salt Lake City, UT The Software Engineer II designs, develops, tests and maintains the NICE inContact software platform. Key responsibilities include the design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. MAX is a contact-handling web application that enables you to interact with contacts using phone calls, voicemail, email, chat, work items. MAX also supports the simultaneous use of multiple channels. As you handle an interaction, MAX offers several tools to enhance your experience. You can transfer interactions to other agents or skills, conference with the contact and another agent, place the contact on hold, disposition and tag the interaction to categorize it, and create reminders to reach...

Description* Senior Software Engineer - MAX Team Location: Salt Lake City, UT The Sr. Software Engineer designs, develops, tests and maintains the NICE inContact software platform. Key responsibilities include the design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. The Sr. Software Engineer will also mentor junior staff members and may be asked to propose cross disciplinary architectural solutions to difficult problems. Travel to other corporate sites may also be required. MAX is a contact-handling web application that enables you to interact with contacts using phone calls, voicemail, email, chat, work items. MAX also supports the simultaneous use of multiple channels. As you handle an interaction, MAX offers several tools to enhance your experience....