4 mid level software engineer jobs found

Application Operations Engineer II Location: Salt Lake City, UT The Application Operations Engineer II works as an operational resource for a specific software application or suite of applications. This includes providing mid-level and escalation support for other groups and working to resolve production issues in conjunction with development, operational, and architectural resources Financial Responsibilities: Properly record and track projects for capitalization Reduce liability to the company by: Ensure operational best practices are executed Ensure accuracy of data and reporting Major Functions/Responsibilities: Provide material support for production issues which cannot be resolved by lower level support resources. Communicate solutions effectively to technical and non-technical peers and customers to improve capabilities of lower level support resources. Works on one or more base work initiatives. May participate in planning short term efforts....

The rubber hits the road when someone picks up the phone to talk to a company. It happens over 250 million times a day. With over 60 percent of people dumping brands because of bad customer service, that phone call can make or break a business. Enter NICE Mattersight - the only company that uses personality analysis and big data analytics to improve every customer call, increase customer satisfaction and lower costs for Fortune 500 enterprises. Our patented technology mines a private database of over 1 billion customer service calls to quickly pair customers with call center agents they will naturally, effortlessly click with. Awkward and annoying becomes satisfying and enjoyable. Frustrated becomes enthusiastic. NICE Mattersight helps companies make positive conversations with their customers the rule, not the exception, by fostering emotional connections that turn complainers into fans. Who you are: NICE Mattersight is seeking a Software Developer to join our...

The rubber hits the road when someone picks up the phone to talk to a company. It happens over 250 million times a day. With over 60 percent of people dumping brands because of bad customer service, that phone call can make or break a business. Enter NICE Mattersight - the only company that uses personality analysis and big data analytics to improve every customer call, increase customer satisfaction and lower costs for Fortune 500 enterprises. Our patented technology mines a private database of over 1 billion customer service calls to quickly pair customers with call center agents they will naturally, effortlessly click with. Awkward and annoying becomes satisfying and enjoyable. Frustrated becomes enthusiastic. NICE Mattersight helps companies make positive conversations with their customers the rule, not the exception, by fostering emotional connections that turn complainers into fans. Who you are: NICE Mattersight is seeking a Software Developer to join our...

Technical Support Engineer II Location: Salt Lake City, UT The Technical Support Engineer II provides advanced technical assistance to our customers' technical support and IT staff of customers who support our suite of contact center software solutions. Our solutions utilize complex technologies and the associated issues require deep technical knowledge and excellent problem-solving skills to resolve. You will provide professional business-to-business customer service, with awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication and problem resolution, you will ensure that any reported issues as well as issues that you anticipate are resolved in an efficient and effective manner. These interactions must leave customers feeling impressed with how we handle things when they encounter issues with our products. You will work closely with other technical support engineers and with colleagues across...