2 r d engineer jobs found

Primary Purpose The Sr. Release Manager is a key member of the Release Management team at NICE inContact. This is a senior position that fills the pivotal role of driving and coordinating all software release activities to bring the company's industry-leading, customer interaction management platform to market. Financial Responsibility The Sr. Release Manager is responsible for coordinating, driving, and delivering multiple simultaneous major, minor and hotfix releases to the inContact platform while enforcing release framework and governance. These leaders are responsible for ensuring Evidence of Releasability requirements are met with all company software releases. Having a deep understanding and ability to manage all change activities from planning to deployment will be keys to success. The Sr. Release Manager will partner closely with Scrum Masters, Product Owners, engineering teams, internal stakeholders and technology partners to continually improve software...

Technical Support Engineer II Location: Salt Lake City, UT The Technical Support Engineer II provides advanced technical assistance to our customers' technical support and IT staff of customers who support our suite of contact center software solutions. Our solutions utilize complex technologies and the associated issues require deep technical knowledge and excellent problem-solving skills to resolve. You will provide professional business-to-business customer service, with awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication and problem resolution, you will ensure that any reported issues as well as issues that you anticipate are resolved in an efficient and effective manner. These interactions must leave customers feeling impressed with how we handle things when they encounter issues with our products. You will work closely with other technical support engineers and with colleagues across...