601 technical-support jobs found

Technical Support Engineer II Location: Salt Lake City, UT The Technical Support Engineer II provides advanced technical assistance to our customers' technical support and IT staff of customers who support our suite of contact center software solutions. Our solutions utilize complex technologies and the associated issues require deep technical knowledge and excellent problem-solving skills to resolve. You will provide professional business-to-business customer service, with awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication and problem resolution, you will ensure that any reported issues as well as issues that you anticipate are resolved in an efficient and effective manner. These interactions must leave customers feeling impressed with how we handle things when they encounter issues with our products. You will work closely with other technical support engineers and with colleagues across...

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Elite Technical Support Engineer The challenge As a member of the Adobe's Customer care team, you will act as a technical resource for some of our largest customers. You will become a trusted technical advisor and make sure that customers get the most out of their investment in their Marketo Platform. This...

Job Description: We are looking for a Technical Support Architect (TSA) who will be a subject matter expert on our Flow product, and responsible for providing over-arching technical support to our Flow customers (on-prem and cloud, but mainly on-prem). The ideal candidate will work cross-functionally across Pluralsight, and directly with a customer's technical leadership team, to help realize the full potential of Flow. A successful TSA will provide issue management to customers and to internal account teams as well as provide recommendations for improving overall product, systems and processes related to the Flow product.   Who you are: You have experience in Linux system administration (installation, maintenance, and troubleshooting) and are passionate about learning and understanding Pluralsight’s evolving system architecture. You embrace accountability for ensuring customer issues are resolved in accordance with Service Level...

Job Description: The Technical Support Manager (TSM) consistently delivers  a world-class support experience by leading the Pluralsight team that drives resolution of technical issues experienced in the Pluralsight platform.  A successful TSM has strong interpersonal and professional development skills, but also has the ability to inspire a team through their own actions. The TSM works in the unique position of leading the team that bridges the pipeline between Engineering, Documentation, Product Support,  and customers. This role is responsible for all hiring, onboarding, fostering, and performance plans for members of the Technical Support team.   Who you are: You exhibit dynamic, efficient and effective communication with key stakeholders. You are an advisor to cross functional teams (Sales, Marketing, and Engineering) to assist in the resolution of technical issues. You advocate for product quality, effective triage...

We are Domosapiens- uniquely skilled, passionate data lovers anchored in a culture of connectivity. We are transforming the way business is managed by putting real-time data into the hands of every decision-maker across organizations. Diversity is valued here because homogenized teams create echo chambers; and nobody benefits from that. The insight garnered from diverse backgrounds, perspectives, and lived experiences results in pioneering innovations across the organization and better experiences for our customers. The more diverse our talent, the more impactful the Domosphere becomes.  Position Summary Domo’s Technical Support Team is at the heart and primary contact for our customer’s inquiries regarding the use and support of Domo’s platform. Team members within the Support Team are valued and respected as they are equipped with the knowledge to assist not only our global customer base, but other internal team members. The...

Begin your future now and join the nearly 10,000 associates working every day to make a difference in the lives of at-risk populations. Headquartered in Centerville, Utah, Management and Training Corporation (MTC) provides thousands of individuals with life-changing opportunities through our management of Job Corps centers and correctional facilities.  Apply today and find out why MTC is a true Leader in Social Impact! Team members will enjoy: Generous annual performance bonus eligibility Medical, vision, dental, and prescription drug benefits 401(k) retirement plan with company match 3 weeks paid vacation and 2 weeks paid sick time 11 paid Holidays Education/Tuition assistance Company-paid Life and AD&D insurance Short-term and long-term disability benefits Other perks such as free drinks and snacks, on-site yoga, off-site CrossFit, clubs, and all kinds of fun company events. Reports to the Director, Administrative...

Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges. Why join us? An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years) Competitive pay...

COMPANY Summary As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times – to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry’s top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization’s integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals.  We believe the organization’s most “precious resources” are its people.  We pledge a relentless...

FLEXIBLE BRANCH LOCATIONS - Ogden, Midvale, Orem and more   Main purpose of the job The CTO/ETO Proposal Specialist serves as liaison between Rockwell Automation and Codale for creating proposals for MCC’s based on customer specifications and communicating the technical proposals to customers Key Responsibilities This position will participate in all commercial programs aligned with supporting the proposal activities for configured to order and engineered to order package solutions for drives, industrial controls, and automation products. Area of Responsibility Descriptions Percent of time spent on this task Technical Support Extract pertinent information from technical documentation to generate bill of materials Understands applicable industrial components, low voltage drive products and how to apply them in MCCs and other packaged solutions Work collaboratively with other CTO/ETO specialists Manage order entry,...

Job Title: Brokerage Operations Specialist Locations: OPEN TO: Salt Lake City, UT/ Charlotte, NC / St. Louis, MO Duration:  6 month contract How to Apply: Send resume in MS word format to, Reginald Dykes at: rdykes@StrategicStaff.com com and Reference # 204475. Role: The Candidate will perform Quality Assurance activities for Client Service Specialists who are working with customers to address brokerage complaints. Participate in moderately complex support services in account management, operations, documentation, customer service and technical support. Identify opportunities for process improvement within the customer support functional area. Requirements: FINRA Series 7 required – MUST BE ACTIVE (or within 2 year window to speed up re-activation) 2 years of Brokerage operations / financial services experience 1 year of Quality Assurance experience Knowledge of Microsoft Products Strong verbal / written communication Skills

In this Sales Leadership role, your key objectives will be to drive company sales, develop and maintain the FairCom Sales Department, and successfully execute strategies to make a direct impact on business revenues and the growth of a global Database Software company. You'll be tasked to  ensure a streamlined sales funnel, analyzing all data points to accurately strategize and build a healthy customer and channel pipeline  for FairCom’s database software solutions (FairCom DB, FairCom EDGE, and c-treeRTG). This role will work closely with our Executive Team and alongside Marketing Leadership.  Here is What You’d Be Doing: Drive Sales Develop sales strategies to drive new business from inbound leads and outbound campaigns. Work closely with marketing management to document, implement, optimize sales & marketing processes, and develop lead generation plans. Maintain a deep understanding of customer needs and monitor their preferences. Secure existing...

At Zonos we provide scalable technology to simplify the complexities of international commerce, making it accessible to everyone. We create products that allow businesses to take complete control of their cross-border trade experience. Our SaaS solutions alleviate the headaches of cross-border trade with APIs and software that provide businesses with the tools and data they need to scale globally, including the only true landed cost solution on the market. If youâre looking to join a fast-growing company with a strong mission and vision that puts people first, we want to meet you. In 2021, Zonos raised a $69 million Series A investment. The funds raised will allow us to keep up with the demands of product development, go-to-market, and worldwide team expansion. Overview Zonos is seeking a DevOps Engineer with 3+ years of experience to join our team. This position will be dedicated to supporting Zonos' cloud infrastructure, automation, and new Engineering...

Alight unlocks enterprise growth for the world's most influential companies with future ready human capital and business solutions. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com. The Communications System Developer - Advanced is responsible for leading and people managing the developers in Consumer Experience's Personalized Print and/or Digital space.  The role will work as part of a team to leverage technical expertise and functional knowledge to create innovative and effective personalized communication solutions. The role will drive colleague growth and engagement. The role...

Deloitte Services LP includes internal support areas such as Marketing and Communications,Human Resources/Talent,Information Technology,Facilities Management,and Financial Support Services. Manager,Application Architecture - DAS Project Omnia If you are passionate about how digital technology is transforming business,plan your next career move with Deloitte's ITS Application Studios. Deloitte's breadth,depth,and scale,combined with our relentless passion for innovation create powerful opportunities to help our clients and our own organization stay ahead of change,deliver impact that matters,and transform complexity and disruption into lasting value. Our teams are already leveraging Artificial Intelligence,analytics and cutting-edge capabilities to transform how we serve clients and operate our business. Moreover,the team is also actively exploring nascent applications such as Machine Learning,Blockchain and AR/VR. Work You'll Do: In your role,you will be responsible for...

Primary Purpose The Sr. Release Manager is a key member of the Release Management team at NICE inContact. This is a senior position that fills the pivotal role of driving and coordinating all software release activities to bring the company's industry-leading, customer interaction management platform to market. Financial Responsibility The Sr. Release Manager is responsible for coordinating, driving, and delivering multiple simultaneous major, minor and hotfix releases to the inContact platform while enforcing release framework and governance. These leaders are responsible for ensuring Evidence of Releasability requirements are met with all company software releases. Having a deep understanding and ability to manage all change activities from planning to deployment will be keys to success. The Sr. Release Manager will partner closely with Scrum Masters, Product Owners, engineering teams, internal stakeholders and technology partners to continually improve software...

Zoom is an award-winning workplace. We have been recognized by Comparably as #1 CEO,Company Happiness,Benefits,Compensation,Diversity,and more! Not to mention we've been awarded by Glassdoor as the 2nd Best US workplace & Best Large Company US CEO in 2018,Wealthfront,and Business Insider. Our culture focuses on delivering happiness,our commitment to transparency,and the tangible benefits we provide our employees and our customers. Currently,we are looking for a Zoom Phone Solutions Engineer - to take care of our Enterprise customers. The ideal Zoom Phone SE is passionate about our Cloud Meeting vision and can act as a customer's trusted advisor,technical consultant,and will have exceptional experience in PBX/telephony systems. This individual will work with enterprise-level customers to help create the customer's true UCaaS platform combining Zoom Video and Zoom Phone. Responsibilities: Has a background in the Enterprise field in a technical / networking capacity with...

MORE ABOUT THIS JOB Associate with Goldman Sachs Services LLC in Salt Lake City,UT. RESPONSIBILITIES AND QUALIFICATIONS Duties: Associate with Goldman Sachs Services LLC in Salt Lake City,UT. Associate in the Enterprise Technology Operations (ETO) business unit,providing specialist production support for the ETO engineering products for the firm. Work as a specialist in AppBank Operations to provide production support for ETO Engineering products used across the firm like Fabric (Monitoring),Pulse (Metrics),Big Data Logging Service (Logging) etc. Handle alert escalations from Level 1 support and resolve them,including escalating to developers or external vendors or engaging the appropriate infrastructure teams in case of an infrastructure issue. Provide technical support to users on Production connectivity issues or Configuration changes,raised as user support tickets or escalated via the escalation hotline. Work actively with team members to analyze and resolve application...