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6 technical-support jobs found in Lehi, UT

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technical-support Lehi, UT NICE Systems, Inc.
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Technical Support  (1)
NS
Jul 02, 2021
Technical Support Engineer II
NICE Systems, Inc. Salt Lake City, UT, USA
Technical Support Engineer II Location: Salt Lake City, UT The Technical Support Engineer II provides advanced technical assistance to our customers' technical support and IT staff of customers who support our suite of contact center software solutions. Our solutions utilize complex technologies and the associated issues require deep technical knowledge and excellent problem-solving skills to resolve. You will provide professional business-to-business customer service, with awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication and problem resolution, you will ensure that any reported issues as well as issues that you anticipate are resolved in an efficient and effective manner. These interactions must leave customers feeling impressed with how we handle things when they encounter issues with our products. You will work closely with other technical support engineers and with colleagues across...
NS
Jul 11, 2021
Sr. Release Manager
NICE Systems, Inc. Salt Lake City, UT, USA
Primary Purpose The Sr. Release Manager is a key member of the Release Management team at NICE inContact. This is a senior position that fills the pivotal role of driving and coordinating all software release activities to bring the company's industry-leading, customer interaction management platform to market. Financial Responsibility The Sr. Release Manager is responsible for coordinating, driving, and delivering multiple simultaneous major, minor and hotfix releases to the inContact platform while enforcing release framework and governance. These leaders are responsible for ensuring Evidence of Releasability requirements are met with all company software releases. Having a deep understanding and ability to manage all change activities from planning to deployment will be keys to success. The Sr. Release Manager will partner closely with Scrum Masters, Product Owners, engineering teams, internal stakeholders and technology partners to continually improve software...
NS
Jul 12, 2021
Systems Architect
NICE Systems, Inc. Salt Lake City, UT, USA
Systems Architect Location: Remote, US The Systems Architect is responsible for the design and implementation of high availability system deployments to support the product and network growth of the company. The Systems Architect must be able to gain a complete understanding of the business requirements, translate them into effective, testable, high availability designs and effectively deploy them to a production ready status. Duties will also include researching alternative design approaches when needed and conducting audits on a regular basis to ensure adherence to guidelines and processes. As a Systems Architect, a Typical Day Might Include the Following: Acts as an internal consultant role across the enterprise providing architectural perspective and vision, in addition to deep analysis and problem-solving where needed. Identifies important potential technologies and approaches to address current and future needs within the enterprise, and evaluate their...
NS
Jul 11, 2021
Application Operations Engineer II
NICE Systems, Inc. Salt Lake City, UT, USA
Application Operations Engineer II Location: Salt Lake City, UT The Application Operations Engineer II works as an operational resource for a specific software application or suite of applications. This includes providing mid-level and escalation support for other groups and working to resolve production issues in conjunction with development, operational, and architectural resources Financial Responsibilities: Properly record and track projects for capitalization Reduce liability to the company by: Ensure operational best practices are executed Ensure accuracy of data and reporting Major Functions/Responsibilities: Provide material support for production issues which cannot be resolved by lower level support resources. Communicate solutions effectively to technical and non-technical peers and customers to improve capabilities of lower level support resources. Works on one or more base work initiatives. May participate in planning short term efforts....
NS
Jun 30, 2021
Software Engineer II - MAX Team (AWS,
NICE Systems, Inc. Salt Lake City, UT, USA
Description* Software Engineer II - MAX Team Location: Salt Lake City, UT The Software Engineer II designs, develops, tests and maintains the NICE inContact software platform. Key responsibilities include the design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. MAX is a contact-handling web application that enables you to interact with contacts using phone calls, voicemail, email, chat, work items. MAX also supports the simultaneous use of multiple channels. As you handle an interaction, MAX offers several tools to enhance your experience. You can transfer interactions to other agents or skills, conference with the contact and another agent, place the contact on hold, disposition and tag the interaction to categorize it, and create reminders to reach...
NS
Jun 25, 2021
Sr. Software Engineer - MAX Team (AWS
NICE Systems, Inc. Salt Lake City, UT, USA
Description* Senior Software Engineer - MAX Team Location: Salt Lake City, UT The Sr. Software Engineer designs, develops, tests and maintains the NICE inContact software platform. Key responsibilities include the design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. The Sr. Software Engineer will also mentor junior staff members and may be asked to propose cross disciplinary architectural solutions to difficult problems. Travel to other corporate sites may also be required. MAX is a contact-handling web application that enables you to interact with contacts using phone calls, voicemail, email, chat, work items. MAX also supports the simultaneous use of multiple channels. As you handle an interaction, MAX offers several tools to enhance your experience....
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