NICE Systems, Inc.
Salt Lake City, UT, USA
Description* Software Engineer II - MAX Team Location: Salt Lake City, UT The Software Engineer II designs, develops, tests and maintains the NICE inContact software platform. Key responsibilities include the design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. MAX is a contact-handling web application that enables you to interact with contacts using phone calls, voicemail, email, chat, work items. MAX also supports the simultaneous use of multiple channels. As you handle an interaction, MAX offers several tools to enhance your experience. You can transfer interactions to other agents or skills, conference with the contact and another agent, place the contact on hold, disposition and tag the interaction to categorize it, and create reminders to reach...