1 remote jobs

As a Customer Success Manager, you will be working directly with Vanilla’s core (SMB) customers, serving as their main point of contact to help realize their current solution’s value and drive incremental value through new solutions and expansions. You will have a deep understanding of customer needs and their usage of Vanilla’s products and services. You will be responsible for onboarding and training new customers, ensuring meaningful user adoption and identifying expansion opportunities to achieve annual renewal and growth targets. As the voice of the customer, you will also collect customer feedback and be responsible for diligently tracking and communicating customer needs to Product in order to ensure and enhance ongoing value. This position is considered remote, with occasional visits to the Salt Lake City office.  Responsibilities include Develop a deep understanding of your customer’s’ business requirements, industry challenges, and goals Gain a strong understanding...